Call 1‑800‑444‑6787 to start your free quote!
Call 1‑800‑444‑6787 to start your free quote!
or fill out the form below...

Claim Form

Thank you for allowing Allied Van Lines to service your recent relocation.

For your convenience, we have provided an on-line version of our Claim Form to expedite your claim process. Please complete the claim form that follows.

Receipt of your claim will be acknowledged and a Claim Adjustor will be assigned. Your Claim Adjuster will review the claim and contact you, if necessary, with any further instructions.

Since all damaged items are subject to inspection, please do not proceed with any repairs and do not dispose of any damaged items. A "comments" section has been provided at the end of the claim form should you need to provide further explanation for any items or issues referenced in your claim.

Claims/Customer Service Department:

  • To reach the Tracing area on issues of loss of an item or an overage, e-mail claimstrace@alliedvan.com or call 1-800-470-2851, Option 2 prior to filing your claim. Monday through Friday, 8 am to 5 pm EST.
  • To file a claim on-line (U.S. domestic), click here.
  • To reach the Claim Services Department (for moves WITHIN U.S. or BETWEEN U.S. and Canada), e-mail claims@alliedvan.com or call 1-800-470-2851, Option 2, Monday through Friday, 8 am to 5 pm EST.
  • Intra-Texas Claims Use the "US Moving Services Statement of Claim" to file a claim online for an intra-Texas move or contact us through e-mail at: US Claims Claims for intra-Texas moves must be filed within 90 days of delivery. Complaints concerning the Household Goods Carrier's claim handling should be directed to the TXDOT's Motor Carrier Division 1-800-299-1700.  TXDOT MCR7143.
  • To reach Customer Service for moves within the US or between US and Canada) email custsvc@alliedvan.com or call at 1-800-470-2851, Option 3, Monday thru Friday, 8 am to 6 pm EST.
WHAT OUR CUSTOMERS SAY...

The time frame was too big. They were unable to deliver it earlier within the spread that they gave us.

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Read more testimonials Renee D of Boca Raton, FL
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

1 of the packers from the local agents crew complained about things, packed a watch on my nightstandw/out asking me about it & I haven't found the watch yet but I am not done unpacking. The new house that we moved into had a refrigerator that was left by the previous owner and the movers moved the refrigerator to the garage for me they were very nice about it.

Adam J  of  Madison, WI 4.8 Rating:

06/25/2014

Allied Van Lines

My overall positive experience, the crew was cautious, courteous, understanding, timely, and all our items arrived safe and sound.

Jessica B  of  Lebanon, TN 5 Rating:

06/30/2014

Allied Van Lines

They were very efficient, friendly, helpful, and explained things. It was smooth. They separated the items that I wanted to be moved first.

Beverly P  of  Andersonville, TN 5 Rating:

08/13/2014

Allied Van Lines

The coordination of the move by Joe Thidis. He was excellent and followed through. The crew was careful. It was one of my better moves, minus the couch. It was a good move, but my couch is still not moved in.

Ann H  of  Smyrna, GA 4.6 Rating:

09/29/2014

Allied Van Lines

The driver Dave and Rhonda that owned the truck was great, personable and helped to make the process easier. The whole experience was enjoyable. The driver for del was on time but the crew was late. The del crew never arrived, so a different crew showed up. The new crew was great.

Lewis H  of  Renton, WA 5 Rating:

07/14/2014

Allied Van Lines

The moving process and there was a follow up from everyone including the driver. He called to let me know when he would arrive.

Kamal J  of  Taunton, MA 5 Rating:

10/31/2013

Allied Van Lines

It was overall a good mood. The driver was give the wrong pick up address so it put my travels a day behind schedule. I couldn't leave town when I wanted to.

John H  of  Washington, DC 4.5 Rating:

01/08/2014

Allied Van Lines

The only thing that I don't like is that my items have to go into storage, but it was fine for this move.

Lucas S  of  Broomfield, CO 4.9 Rating:

02/11/2013

Allied Van Lines

I found that communication and all the reps who were working was good. I was disappointed with the delivery.

Qinsheng L  of  East Amherst, NY 4.6 Rating:

08/26/2014

Allied Van Lines

The whole process went like I expected and everyone was very helpful and professional. I was comfortable knowing that my belongings were being handled very well.

Erin K  of  Belleville, MI 5 Rating:

09/20/2013

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