of how we protect your information.
convenient for people to make informed choices about the management of their personal
including, but not limited to, SIRVA Relocation, SIRVA Mortgage, SIRVA Title, and
the SIRVA Moving Services of the northAmerican, Allied, and Global Van Lines in
the United States and those of Pickfords and Allied Pickfords in the United Kingdom
and Asia Pacific, respectively. SIRVA is committed to complying with all local and
worldwide privacy laws, including the European Union's Privacy Directive and the
relative Safe Harbor Principals, through certification with the U.S. Department
of Commerce Safe Harbor program.
Information Covered by this Policy
Our Policy applies to all, non-public, personal information that may be used to
identify you that is obtained by SIRVA in connection with providing a consumer,
financial product or service for personal, family, or household purposes ("Personal
A. Collection of Information.
We rely on many sources of information to understand and meet your needs. We may
collect personal information about you from:
- Your applications or in other ways when you visit us in person, over the phone,
through the mail or through our Web sites;
- Your browser, when you visit our Websites and your browser interacts with us;
- Your transactions with any of the companies in the SIRVA family;
- Consumer reporting agencies;
- Title, Appraisal or other companies connected with a financial product or service
involved in the sale or purchase of your home;
- Anyone who you have authorized toprovide information; and
- Other sources, in connection with providing you a financial product or service.
We do not knowingly collect Personal Information from children and will destroy
such information if it is disclosed to us without proper parental consent.
B. Use of Personal Information.
Information Sharing within the SIRVA family of companies
In an effort to provide you with the full range of financial, relocation, and moving
services you may need, SIRVA takes an integrated approach to the services we provide.
In order to be able to provide the full range of services for your needs and make
recommendations about a variety of the services offered by SIRVA, we may share Personal
Information among companies within the SIRVA family of companies.
Information Sharing with non-SIRVA family companies
Depending on the type of relationship you have with us, SIRVA may work with companies
or organizations outside of the SIRVA family to provide services to SIRVA or to
provide you with opportunities to buy products or services offered by SIRVA or jointly
with other financial institutions. We may also share your Personal Information with
companies or other organizations outside of the SIRVA family as required by or permitted
by law. For example, we may share personal information to:
- protect against fraud;
- respond to a subpoena;
- service your account;
- those you have authorized us to disclose the information and others as permitted
or required by law;
- other institutions with whom we have joint marketing agreements;
- companies that perform services, including marketing services, for us or for us
and the institutions with whom we have joint marketing agreements; and,
- other institutions with which we jointly provide financial products or services.
For your protection, we require all non-SIRVA companies to agree in writing to provide
We will not disclose your Personal Information to anyone outside of SIRVA unless
you have authorized us to do so or as otherwise indicated in this Policy or as required
by law. When required to make disclosures pursuant to a court order or governmental
directive, SIRVA will provide notice to you when it is feasible to do so.
You will always be given a chance to opt-out of any use of your Personal Information
that is incompatible with the purposes for which it was originally collected or
that require your additional consent to use the information, SIRVA will not collect
any sensitive information (e.g., racial, religious, or health information) without
obtaining your explicit prior consent.
SIRVA provides you with a reasonable opportunity to access your Personal Information
we have collected, correct it if inaccurate, or delete it as appropriate, subject
to the exceptions stated below. Reasonable access means, for example, that requests
for access are made during normal business hours, that you provide requested identification,
and that requests are not excessive in number. If, at any time, SIRVA denies you
access to any Personal Information, we will provide you with reasons for denying
access and information about how you may make further inquiries. For instance, SIRVA
reserves the right to deny access to information related to investigations or potential
or actual litigation where the burden or expense of providing access would be disproportionate
to the risks to the individual's privacy, or where the rights of other individuals
would be violated. In order to update your information, please send your request
by electronic mail to email@example.com,
by facsimile to the number (260) 429-3135, or by telephone to the number (260) 429-2755.
Data Integrity & Security
SIRVA will make every reasonable effort to keep accurate Personal Information while
we are using that information to serve you. SIRVA appreciates your cooperation in
maintaining complete and up-to-date Personal Information and will facilitate your
efforts in this regard. SIRVA maintains Personal Information only as long as needed
for the purposes for which it was collected or as required by contractual or other
- We maintain agreements with external suppliers and others with whom we do business
limiting the use of your Personal Information only for the purposes intended in
providing the information. These suppliers and other companies are bound to uphold
our procedures regarding privacy under the terms of our agreements with them.
- We limit access to personal information about you to those employees who need to
know that information to provide products and services to you.
- We maintain physical, electronic, and procedural safeguards to protect your Personal
Information. We regularly assess security standards and procedures to protect against
unauthorized access to Personal Information.
You should always safeguard your own Personal Information by protecting passwords
used to access a SIRVA system and by safely disposing of records and reports no
Employee training and internal procedures are in place to allow SIRVA to ensure
principles. SIRVA provides for regular internal compliance reviews of its privacy
practices, and a SIRVA Privacy Officer is responsible for privacy implementation
and compliance. To contact SIRVA's Privacy Officer, you may send comments by electronic
mail to firstname.lastname@example.org,
by facsimile to the number (260) 429-3135, or by telephone to the number(260) 429-2755.
B. Dispute Resolution
SIRVA recognizes the importance of providing you the opportunity to address and
resolve complaints about the processing of your Personal Information. Therefore,
in addition to any legal remedies that may be available, if you make a complaint
about the processing of your Personal Information, and it is not resolved to your
satisfaction internally at SIRVA, SIRVA offers the independent alternative dispute
resolution services of the American Arbitration Association ("AAA")located at the
225 North Michigan Avenue, Suite 2527
Chicago, Illinois 60601-7601 USA
The AAA can be reached by telephone at (312) 616-6560 or by facsimile at (312) 819-0404.
SIRVA complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. SIRVA has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SIRVA’s certification, please visit http://www.export.gov/safeharbor/