Contact Allied Van Lines

If you wish to contact Allied Van Lines, use the helpful links below to guide you to the proper area.

To arrange for a free estimate on moving your household goods WITHIN North America, click here or contact us at (800) 689-8684.
To arrange for a free estimate on moving your household goods OUTSIDE North America, click here or contact us at (800) 689-8684.
To arrange for a free estimate on a corporate relocation (employee or group move), click here.

To track the status of a domestic shipment call customer service at 1-800-470-2851
and press 3.

Allied Van Lines, Inc.
One Parkview Plaza
Oakbrook Terrace, IL 60181

To reach the Tracing area on issues of loss of an item or an overage, e-mail claimstrace@alliedvan.com or call 1-800-470-2851, Option 2 prior to filing your claim. Monday through Friday, 8 am to 5 pm EST.
To file a claim on-line (U.S. domestic), click here.
To reach the Claim Services Department (for moves WITHIN U.S. or BETWEEN U.S. and Canada), e-mail claims@alliedvan.com or call 1-800-470-2851, Option 2, Monday through Friday, 8 am to 5 pm EST.
To reach the International Claims Department, e-mail claims@allied.com or call 1-800-470-2851, Option 4 or 630-570-3009, Monday through Friday, 8:00 am to 5:00 pm CST.
To file an international claim on-line, click here.
To reach the Canadian Claims Department (for Canada to Canada moves) e-mail claims@alliedvan.com or call 1-877-704-7470, Monday through Friday 8:30 am to 5 pm (MST).
Intra-Texas Claims Use the "US Moving Services Statement of Claim" to file a claim online for an intra-Texas move or contact us through e-mail at: US Claims Claims for intra-Texas moves must be filed within 90 days of delivery. Complaints concerning the Household Goods Carrier's claim handling should be directed to the TXDOT's Motor Carrier Division 1-800-299-1700. TXDOT MCR7143.
To reach Customer Service for moves within the US or between US and Canada) email custsvc@alliedvan.com or call at 1-800-470-2851, Option 3, Monday thru Friday, 8 am to 6 pm EST.