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Household Movers | Quality Service | Allied Van Lines

service

Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.

WHAT OUR CUSTOMERS SAY...

They were very accommodating, and helpful. We had alot inquiries and they were very forth coming about giving us information and answering our questions.

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Read more testimonials Alex C of Charlotte, NC
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

Everything went as planned. It was very easy and stress free. Nothing was broken. The driver and crew was a few hours late. They got stuck at a weigh station. One thing was damaged on the front end, a kitchen table. We had special crating requests.

Robin K  of  Mclean, VA 4.6 Rating:

05/28/2014

Allied Van Lines

Allied did an excellent job on everything, especially the crew. The crew couldn't set up 2 pieces of furn because it was too big to get into the house but that was not their fault. Price was good.

Roy T  of  Madisonville, KY 4.9 Rating:

03/20/2014

Allied Van Lines

They did a good job and it was good communication. They did what they were asked to do and it went smoothly.

Lauren C  of  Greenville, SC 5 Rating:

03/26/2014

Allied Van Lines

I gave them a ten because we have moved a couple of times, the guys were great, the over all move was easy, and they finished quickly. I want to say they came early and finished the job early. The only problem was getting in and out, it was more of a issue because of the way our apartment is made.

Brian G  of  Tacoma, WA 4.9 Rating:

01/25/2014

Allied Van Lines

It was a good experience leaving and arriving. They did not break anything . Everything was exactly the way it was supposed to be. It was fast.

Timothy H  of  Tacoma, WA 5 Rating:

08/20/2014

Allied Van Lines

The promptness of the service most influenced me. There was one small item left behind. Allied is supposed to deliver it to me. I haven't heard back yet. They had to come to deliver at my building at a certain hour was my only request.

Mike S  of  Brooklyn, NY 5 Rating:

02/19/2014

Allied Van Lines

For the most part they did what they said they would do. The ppl involved were extremely courteous and customer service oriented. One of the requests was not followed through. I haven't completed unpacking.

Greg M  of  Biloxi, MS 4.8 Rating:

08/19/2014

Allied Van Lines

The crew that loaded my belongings, I was very impressed with them. They loaded it and covered it. Some of the boxes were upside down and bent, a little rough on the handling. I found a couple of items mishandled

Maria-Lena R  of  El Paso, TX 4.8 Rating:

09/29/2014

Allied Van Lines

The whole experience was good. The person who did the estimate did a good job as well. We were informed throughout the process.

James F  of  Palm Beach Gardens, FL 5 Rating:

04/22/2013

Allied Van Lines

The overall process, the contact person was wonderful. The driver & crew did a good job unloading everything.

Todd M  of  Cave Creek, AZ 4.7 Rating:

01/15/2013

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