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Household Movers | Quality Service | Allied Van Lines

service

Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.

WHAT OUR CUSTOMERS SAY...

There was not any communication from Allied. I had to make calls to get information about the move. The movers and drivers did an excellent job. I also had some damaged items.

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Read more testimonials Lydia S of Palm City, FL
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

I had to do a lot of communication. Also I had to know what and where things would go and keep in contact with people. But they were flexible with my hours. The driver was held up in traffic but I had to call him. The driver actually helped me it was not Allied initially.

Shaun M  of  Bloomingburg, NY 4.4 Rating:

11/19/2014

Allied Van Lines

The move was really last minute as far as the scheduling is concerned. I called but I didn't really hear anything back from them until they showed up to move my things.

Maxine J  of  Mechanicsville, VA 4.6 Rating:

09/30/2014

Allied Van Lines

The move was very stress-free and the process was explained very thoroughly. Also, the driver showed up on time.

Meegan D  of  Bakersfield, CA 5 Rating:

10/17/2013

Allied Van Lines

The price discount for me being a disabled veteran was very good. I was not told that the insurance I bought did not cover items I packed. The driver forgot a box of parts that were needed to assemble my items. I tried to cover my items with insurance but I was not advised it did not cover items that I packed.

Debra S  of  Springfield, VA 4.7 Rating:

02/07/2014

Allied Van Lines

The crew worked hard and was efficient. They weren't able to connect my washer. The crew was not qualified to connect the washer, and we needed that to be done.

Kerry M  of  Moses Lake, WA 5 Rating:

06/18/2014

Allied Van Lines

The knowledgeable service of the men who picked up and delivered, and they also offered helpful advice.

Tyler R  of  Baltimore, MD 4.8 Rating:

06/03/2013

Allied Van Lines

It was basically the overall move. Everything went well from start to finish. Setting up dates and easy modifications were included.

Magda V  of  Delphos, OH 5 Rating:

01/08/2014

Allied Van Lines

We hardly had to lift a finger. They did all of the work, they worked very hard and they were very careful.

Christopher R  of  Orange, TX 5 Rating:

06/08/2014

Allied Van Lines

The hard work performed by the crew. Loading and the unloading. The problem was the timing. It worked out ok. The driver was excellent and handled the crew well. The driver was late but he did call.

Jim B  of  Clio, CA 4.4 Rating:

10/16/2014

Allied Van Lines

The attentiveness of all those involved and the care that they took with most of our possessions. One guy dropped a night stand on the dolly and if we would have not seen it, we wouldn't have known. The guy that dropped the night stand made a small dent on it that he did not say anything about. Overall they did a great job, but this is one instance.

Mary B  of  Fletcher, NC 5 Rating:

03/21/2014

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