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Household Movers | Quality Service | Allied Van Lines


Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.


I really connected and appreciated the owner of the Local agent team. Their deductibles were very helpful.

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Read more testimonials Judy G of Martinsburg, WV
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689

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What our customers say

Allied Van Lines

The promptness & courtesy of the driver. He put the piano together for me. The overall move was very good.

Steve L  of  Glenview, IL 5 Rating:


Allied Van Lines

The communication gap between the sales rep and the person who handled my move. It seems like once I signed the contract, the service level decreased.

Sean F  of  Phoenix, AZ 4.7 Rating:


Allied Van Lines

I was pleased with courtesy and the extra miles that Allied went for me. The driver and packers were very professional and helpful.

Joseph M  of  Orlando, FL 5 Rating:


Allied Van Lines

I think the people were really good. The people who packed up my house were really good. The movers were really good as well. The only tough thing was that the move was unforeseen. The hardest part of my move is that I did not have a timeframe for my delivery. I had a time window of 7 days for my delivery. This was stressful because I had to request for time off at work.

Rebecca S  of  Bentonville, AR 5 Rating:


Allied Van Lines

The overall communication. Tom has been a very responsive and accommodating person. I really enjoy working with Tom.

Omar M  of  Blaine, MN 4.6 Rating:


Allied Van Lines

Overall, I was very satisfied. They had to shuttle everything to the truck from my home because they could not get the truck in my driveway. The driver had the wrong phone number but it worked out OK.

Anita R  of  Wellington, NV 4.5 Rating:


Allied Van Lines

The whole process, everything about it was wonderful. There was excellent communication, they were nice people, everything arrived, they took care of my things, and I'm very happy.

Elise A  of  Saint Louis, MO 5 Rating:


Allied Van Lines

The only problem I had was the driver didn't arrive at the promised time. And for delivery I had asked him to be at the delivery address at a certain time and he was in a hurry.

Prashanth A  of  Cheektowaga, NY 4.2 Rating:


Allied Van Lines

They did everything they said they were going to do, the driver was very very good. Overall my experience was great. We were very satisfied with all of it. We were especially satisfied with the driver who unloaded the goods.

Ann/Collin C  of  Seattle, WA 5 Rating:


Allied Van Lines

I was very satisfied. Everything was shipped safe and in great condition. Nothing was lost or missing.

Natalie J  of  Chicago, IL 4.1 Rating:


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