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Quality Service

service

Nothing earns a customer's trust during household moving like quality. We've always known that at Allied. In fact, while some van lines talk quality, you've probably discovered it's difficult for them to provide any tangible evidence to support their claim. Not a problem at Allied. Quality Household Moving Services from Allied

In 1995, Allied Van Lines introduced our Quality Service Audit (QSA) to assure our customers of getting the highest quality household moving service available anywhere. Through extensive research, we identified the things that were most responsible for customer satisfaction during their household moving experience. We used the information we gathered to develop a uniquely comprehensive and accurate customer service satisfaction survey, conducted by an independent third party, and continue to use this system to raise the bar for setting quality performance measurement standards.

Based on what we've learned, we have developed an assortment of exclusive, quality-enhancing programs to assure every move we make is the right move:

Quality Alliance

Our Quality Alliance is a team of agents, drivers and other employees working to ensure that Allied is constantly striving to maintain and improve each area of service. The Alliance has developed and implemented a set of quality standards that rank as the most comprehensive in the industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Motivating our drivers to reach new levels of performance and expertise is what keeps our service levels growing and improving. There are 10 rigorous standards a driver must meet in order to attain the title of Allied Master mover including two years of service, as well as ranking in the top percentage of all drivers in customer service survey scores and claims.

Completion of our Master Moving School is also required. Designed in endowing drivers with a better understanding of how performance can continually be improved, curriculum covers the fleet ranking process, quality development, customer service, handling claims, operations, shipment processing, pricing and safety.

In order to retain Master mover status, drivers must re-qualify each year.

Professional Driver Development Program

Drivers must complete this five-day, hands-on program designed to ensure driver quality in load/unload techniques, paperwork preparation, customer service, communication skills and claim prevention.

Equipment Standards

All vehicles must be inspected daily by the driver. There is a formal inspection twice a year. Vehicles must be cleaned inside and out regularly, and appearance must be at an acceptable level at all times.

With Allied Quality Services, Moving is Enjoyable

At Allied, we do the research regarding quality household moving for our customers to provide them with the best possible experience. The many measures we take to guarantee quality throughout the household moving process are there to make your move not only efficient, but enjoyable. Our quality-enhancing programs guarantee that every move is a quality move.

WHAT OUR CUSTOMERS SAY...
Moving Company Review

Everything was good. They were prompt and courteous and they did everything they said that they would do.

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Read more testimonials Martha H of Smyrna, GA 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

I've used Allied before. Allied gave me a guaranteed price and stood by it. The driver was fantastic and the crew was great. It was a pleasant experience.
Mark N  of  Gonzales, LA

The team was on time and everything was in good shape. The crew did some assembling of my things and I really appreciated that.
John A  of  Phoenix, AZ

They are terrific, they came through when they promised, careful with everything and this is the second time I have used them. No problems at all.
Mr. & Mrs. B  of  Loris, SC

The whole process and the communication with Allied. The delivery teamstayed extra time to help unpack the boxes, it was very helpful.
Connie V  of  Vacaville, CA

How the delivery team worked with me, packers were very thoughtful in the packing, and the packers were very flexible.
Deborah O  of  1, 1

The price and the way everything about the move went. The fact that the furniture was loaded on one trailer and the funiture wasn't moved.
Gregory H  of  Modesto, CA

The driver and crew were really good with our items. Nothing seems to be broken and they arrived on time.
Laura/Michael S  of  Milton, FL

My items were delivered with out any damage. I'm 100% satisfied with the move. From the packing until delivery the entire move was good.
Yunhee C  of  Cupertino, CA

The movers were very professional and careful. Allied did what was promised. This was a good experience.
Melissa C  of  Edina, MN

The customer service level was extremely high. The drivers, crew and packers were friendly, professional, and they all took great care of my items. I was also pleased with the reasonable price.
Debbie P  of  Port Saint Lucie, FL

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