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Household Movers | Quality Service | Allied Van Lines

service

Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.

WHAT OUR CUSTOMERS SAY...

The quality of the crew was good. The crew was timely and fast. The crew was excellent. The crew was professional.

Read more testimonials
Read more testimonials Paul B of Naperville, IL
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

The communication with the local office and good communication I had with all the people involved, including the local office and the driver, influenced my rating.

Cynthia S  of  Miramar Beach, FL 5 Rating:

01/02/2013

Allied Van Lines

I would recommend Karen who we had the initial contact with and the men with the move. They were very hard working and considerate with our requests.

Michele Y  of  Stroudsburg, PA 5 Rating:

05/21/2014

Allied Van Lines

The driver's communicated with me and they were on time. They were also funny and I felt comfortable with them being there.

Patricia E  of  Denver, CO 5 Rating:

08/13/2014

Allied Van Lines

I was not satisfied with getting the delivery right at the end. There were things that they didn't want to take & I called in to get approval. Overallthe experience was great & great office people.

Dawn C  of  Shadyside, OH 4.5 Rating:

01/17/2014

Allied Van Lines

I'm satisfied with the service, but I am concerned about the rate and that is why I gave it a 07. That was something that the team could not accommodate.

Sayed Imteyaz S  of  Nashville, TN 4.2 Rating:

01/26/2014

Allied Van Lines

The driver Brian was really good and helpful. I had a good experience with Brian and he made sure everything went smoothly. My delivery will arrive in about 3 weeks.

Tina H  of  El Cajon, CA 5 Rating:

05/01/2014

Allied Van Lines

The workers were efficient,accomodating,and and were on time. It was a little bit of damage to the wall on a corner there is a dent.Allied was very accomodating.

Patricia N  of  Allentown, PA 5 Rating:

11/21/2014

Allied Van Lines

I've used Allied before and I was pleased with that move. Everyone was courteous and I've had no problems so far. The delivery hasn't occurred yet but they're scheduled to arrive within the next hour.

Teresa R  of  Federal Way, WA 5 Rating:

01/10/2014

Allied Van Lines

The way the crew handled everything with the pick and the delivery. They were very professional & very pleasant to deal with.

Carol M  of  Longwood, FL 5 Rating:

10/30/2014

Allied Van Lines

The driver was willing to work with me. I had a few items that were put into storage instead of being delivered to me now I have to wait 2 months to get those items.

Don M  of  Davie, FL 4.5 Rating:

06/21/2013

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