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Household Movers | Quality Service | Allied Van Lines

service

Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.

WHAT OUR CUSTOMERS SAY...

They are terrific, they came through when they promised, careful with everything and this is the second time I have used them. No problems at all.

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Read more testimonials Mr. & Mrs. B of Loris, SC
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

My items were delivered with out any damage. I'm 100% satisfied with the move. From the packing until delivery the entire move was good.
Yunhee C  of  Cupertino, CA

I felt the driver was thoroughly efficient. I was in correspondence from the time my items were picked-up at my mother's through the time the driver was on the road and the day of the delivery.
Susan L  of  Mc Kinney, TX

How the delivery team worked with me, packers were very thoughtful in the packing, and the packers were very flexible.
Deborah O  of  1, 1

The driver and price was very good. Driver gave me their cell # to call to see when my goods would be delivered.
Tanya M  of  Fort Pierce, FL

The professionalism of the representative. I was extremely pleased with how the representative reviewed the moving process in detail.
Thelma C  of  Lumberton, NC

The delivery was wonderful. The crew arrived when promised. The crew were very nice. Overall, the delivery was perfect. I would recommend Allied.
Bob L  of  Casselberry, FL

I knew where my stuff was and when they would be delivered. Allied worked with me and everything was good. They had great speed during the process.
Dan H  of  Gainesville, VA

The whole move was totally seamless. This was the best move I ever had in my life. Allied was wonderful from start to finish.
Michael I  of  O Fallon, MO

The whole process and the communication with Allied. The delivery teamstayed extra time to help unpack the boxes, it was very helpful.
Connie V  of  Vacaville, CA

The overall experience. They were there on time and did what they were supposed to. They were very professional.
Larry W  of  Tampa, FL

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