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Household Movers | Quality Service | Allied Van Lines

service

Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.

WHAT OUR CUSTOMERS SAY...

I thought all the crew was very professional & polite. They said yes mam' & did it w/ out prob. They left me w/ heavy boxes on top of the little ones. I'm alone & had to get someone to help me to get them down.. it was difficult for me.

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Read more testimonials Maurine G of Blairsville, GA
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

I loved the cust srvc and the young lady that contacted me about thing. The packing I was surprised how efficiently and quickly they got it done even with the frequent smoke breaks.

Whitney M  of  Owasso, OK 4.9 Rating:

04/22/2014

Allied Van Lines

Overall, I was fairly satisfied. Allied was really responsive throughout the move and they got the job done.

Christopher C  of  Houston, TX 4.3 Rating:

11/13/2014

Allied Van Lines

The overall satisfaction. The driver should have called before they showed up but other than that everything was good.

Vincent D  of  Charleston, SC 4.6 Rating:

10/30/2014

Allied Van Lines

They were so friendly towards me and we had alot of contact. The communication was great and they listened to my needs.

Zachary T  of  Dacula, GA 4.8 Rating:

06/18/2013

Allied Van Lines

The courtesy of the packers and the driver who unloaded and loaded the goods. Everything worked out well.

Steve M  of  Reno, NV 4.7 Rating:

07/29/2014

Allied Van Lines

Everything was on time, very professional, my items was treated with care, and it was a reasonable price.

Bill C  of  Hillsborough, NC 5 Rating:

05/15/2014

Allied Van Lines

I didn't have to do the unloading and packing. By Allied doing all the work I loved it. Allied wasn't careful about putting boxes in. There are a couple of items broken. They were quick and efficient but were in a hurry to get done. I didn't go out to see them loading into the truck.

Gary M  of  Woodburn, OR 4.9 Rating:

06/23/2014

Allied Van Lines

The care and everything else with packing like being careful not to mar up the walls most influenced my rating. There's just a few items they packed. We used a different hauler when we moved to FL. It was horrible. With the Allied crew, they were extremely careful. I am extremely satisfied with them.

Ronald S  of  Summerfield, FL 5 Rating:

06/18/2014

Allied Van Lines

The communication with the local office and good communication I had with all the people involved, including the local office and the driver, influenced my rating.

Cynthia S  of  Miramar Beach, FL 5 Rating:

01/02/2013

Allied Van Lines

It was an overall nice job. They were neat and pleasant. They were good young men. They had a nice dog. I was very satisfied with the move. Everything went well.

Larry F  of  Defiance, OH 5 Rating:

11/18/2014

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