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Quality Service

service

Nothing earns a customer's trust during household moving like quality. We've always known that at Allied. In fact, while some van lines talk quality, you've probably discovered it's difficult for them to provide any tangible evidence to support their claim. Not a problem at Allied. Quality Household Moving Services from Allied

In 1995, Allied Van Lines introduced our Quality Service Audit (QSA) to assure our customers of getting the highest quality household moving service available anywhere. Through extensive research, we identified the things that were most responsible for customer satisfaction during their household moving experience. We used the information we gathered to develop a uniquely comprehensive and accurate customer service satisfaction survey, conducted by an independent third party, and continue to use this system to raise the bar for setting quality performance measurement standards.

Based on what we've learned, we have developed an assortment of exclusive, quality-enhancing programs to assure every move we make is the right move:

Quality Alliance

Our Quality Alliance is a team of agents, drivers and other employees working to ensure that Allied is constantly striving to maintain and improve each area of service. The Alliance has developed and implemented a set of quality standards that rank as the most comprehensive in the industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Motivating our drivers to reach new levels of performance and expertise is what keeps our service levels growing and improving. There are 10 rigorous standards a driver must meet in order to attain the title of Allied Master mover including two years of service, as well as ranking in the top percentage of all drivers in customer service survey scores and claims.

Completion of our Master Moving School is also required. Designed in endowing drivers with a better understanding of how performance can continually be improved, curriculum covers the fleet ranking process, quality development, customer service, handling claims, operations, shipment processing, pricing and safety.

In order to retain Master mover status, drivers must re-qualify each year.

Professional Driver Development Program

Drivers must complete this five-day, hands-on program designed to ensure driver quality in load/unload techniques, paperwork preparation, customer service, communication skills and claim prevention.

Equipment Standards

All vehicles must be inspected daily by the driver. There is a formal inspection twice a year. Vehicles must be cleaned inside and out regularly, and appearance must be at an acceptable level at all times.

With Allied Quality Services, Moving is Enjoyable

At Allied, we do the research regarding quality household moving for our customers to provide them with the best possible experience. The many measures we take to guarantee quality throughout the household moving process are there to make your move not only efficient, but enjoyable. Our quality-enhancing programs guarantee that every move is a quality move.

WHAT OUR CUSTOMERS SAY...
Moving Company Review

The moving price was reasonable in comparison, I had good and helpful service from the Allied Van Lines staff.

Read more testimonials
Read more testimonials Angela M of Albuquerque, NM 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

The whole process and the communication with Allied. The delivery teamstayed extra time to help unpack the boxes, it was very helpful.
Connie V  of  Vacaville, CA

The entire Allied staff particularly the driver, who looked out for meand my wife every step of theway. I can't praise the driver enough for making this moving experience a pleasant one.
Tom F  of  Becker, MN

It happened exactly as I was told. The packers packed everything, the driver called when on the way it was no surprises. I was so impressed with the driver finding a inch long and wide stick.
Linda A  of  Pooler, GA

The driver was very polite, very kind, very gentle, very respectful of my wooden floors and wouldn't let us assist him at all. He was an excellentrepresentative of Allied Van Lines.
Connie C  of  Denton, MD

I knew the local agent or Allied representative personally. The representative handled the entire move on my behalf and everything went according to plan.
Kevin B  of  Marlton, NJ

It was the longest truck I ever seen. The movers were very professional and nothing was broken or even scratched.
Janet W  of  Duncanville, TX

The packer Lee was good, he took extra care, he loaded and packed a good number of things. The others were nice, also Paul the driver.
James O  of  Oakland, TN

My items were delivered with out any damage. I'm 100% satisfied with the move. From the packing until delivery the entire move was good.
Yunhee C  of  Cupertino, CA

The whole move was totally seamless. This was the best move I ever had in my life. Allied was wonderful from start to finish.
Michael I  of  O Fallon, MO

The price and the way everything about the move went. The fact that the furniture was loaded on one trailer and the funiture wasn't moved.
Gregory H  of  Modesto, CA

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