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Household Movers | Quality Service | Allied Van Lines

service

Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.

WHAT OUR CUSTOMERS SAY...

The moving price was reasonable in comparison, I had good and helpful service from the Allied Van Lines staff.

Read more testimonials
Read more testimonials Angela M of Albuquerque, NM
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

They got here on time and were respectful and pleasant. This was a difficult move but they did a great job.
Gilbert/Nancy B  of  Aiken, SC

Everything went well, all my questions were answered, and everything was put in the appropriate place.
Ty & Stephan W  of  Canal Winches, OH

I was satisfied with the overall move process. The company accomplished everything that they said they would and on time.
Jeri Stev W  of  Mountain Home, AR

Throughout the whole move they were in communication with us. They were there when they said and did what they said.
Alan C  of  Grand Junction, CO

The care they took and the follow-ups was wonderful. The crew did a wonderful job and they didn't break anything.
Marilyn P  of  Mesa, AZ

This was the best move out of a dozen moves that I have ever had. Allied Van Lines did an outstanding job.
Arthur F  of  Lake Mary, FL

Allied did a very great job with the delivery,and the team made me feel comfortable with the delivery as well.
Ernesto M  of  Cypress, TX

I liked that fact theat the delivery team was on time and the team delivered my items without any damages.
Julie S  of  Arlington, VA

Everything was on time.The crew was friendly and took their time with our items. We were very pleased with the service.
Brett W  of  Lake Charles, LA

Everything went very smoothly with my move. I was able to coordinate my move a week before the move. All of my items were put on an inventory list and I thought the price for my move was fair.
Mitchell K  of  Chevy Chase, MD

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