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Quality Service

service

Nothing earns a customer's trust during household moving like quality. We've always known that at Allied. In fact, while some van lines talk quality, you've probably discovered it's difficult for them to provide any tangible evidence to support their claim. Not a problem at Allied. Quality Household Moving Services from Allied

In 1995, Allied Van Lines introduced our Quality Service Audit (QSA) to assure our customers of getting the highest quality household moving service available anywhere. Through extensive research, we identified the things that were most responsible for customer satisfaction during their household moving experience. We used the information we gathered to develop a uniquely comprehensive and accurate customer service satisfaction survey, conducted by an independent third party, and continue to use this system to raise the bar for setting quality performance measurement standards.

Based on what we've learned, we have developed an assortment of exclusive, quality-enhancing programs to assure every move we make is the right move:

Quality Alliance

Our Quality Alliance is a team of agents, drivers and other employees working to ensure that Allied is constantly striving to maintain and improve each area of service. The Alliance has developed and implemented a set of quality standards that rank as the most comprehensive in the industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Motivating our drivers to reach new levels of performance and expertise is what keeps our service levels growing and improving. There are 10 rigorous standards a driver must meet in order to attain the title of Allied Master mover including two years of service, as well as ranking in the top percentage of all drivers in customer service survey scores and claims.

Completion of our Master Moving School is also required. Designed in endowing drivers with a better understanding of how performance can continually be improved, curriculum covers the fleet ranking process, quality development, customer service, handling claims, operations, shipment processing, pricing and safety.

In order to retain Master mover status, drivers must re-qualify each year.

Professional Driver Development Program

Drivers must complete this five-day, hands-on program designed to ensure driver quality in load/unload techniques, paperwork preparation, customer service, communication skills and claim prevention.

Equipment Standards

All vehicles must be inspected daily by the driver. There is a formal inspection twice a year. Vehicles must be cleaned inside and out regularly, and appearance must be at an acceptable level at all times.

With Allied Quality Services, Moving is Enjoyable

At Allied, we do the research regarding quality household moving for our customers to provide them with the best possible experience. The many measures we take to guarantee quality throughout the household moving process are there to make your move not only efficient, but enjoyable. Our quality-enhancing programs guarantee that every move is a quality move.

WHAT OUR CUSTOMERS SAY...
Moving Company Review

Everything went very well from the crew to the driver, from loadingand unloading. Everyone was very professional.

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Read more testimonials Bonnie J of Jackson, TN 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

The care that the movers took in wrapping things and asking where things went influenced my rating. I recently had surgery and they were extra helpful, polite , and courteous. I liked the updates.
James G  of  Burke, VA

The whole move was totally seamless. This was the best move I ever had in my life. Allied was wonderful from start to finish.
Michael I  of  O Fallon, MO

The people, everybody was so easy to deal with and so helpful. This time we had two drivers and they both were good. One driver came as the other driver pulled out.
Karen S  of  Denton, TX

The teams were great and very careful. The head driver Mike was excellent and I would absolutely request the driver if I should have to move again.
Rick S  of  Bismarck, ND

I thought that it was nice that I had the same driver for loading and unloading. Everyone involved in the move were nice and professional.
Richard And Pam C  of  Redlands, CA

The timing for the move.T he items were delivered on time. The crew was careful and professional. I was very satisfied with the move from Texas to Las Vegas. Everything went well.
Julio A  of  North Las Vegas, NV

How careful and prompt the crew were. The crew did what was supposed to be done and made the experience very easy. The crew was very nice, friendly and confident.
Geraldine C  of  Truckee, CA

The representative was professional, and they followed through with every step of the move. I had no damages, and everything went as expected.
Anthony P  of  Chattanooga, TN

The efficiency. The representative was professional, called beforehand, and the crew was efficient in how my things were handled. Everything was delivered effectively.
Nino R  of  Charlotte, NC

The customer service level was extremely high. The drivers, crew and packers were friendly, professional, and they all took great care of my items. I was also pleased with the reasonable price.
Debbie P  of  Port Saint Lucie, FL

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