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Quality Service

service

Nothing earns a customer's trust during household moving like quality. We've always known that at Allied. In fact, while some van lines talk quality, you've probably discovered it's difficult for them to provide any tangible evidence to support their claim. Not a problem at Allied. Quality Household Moving Services from Allied

In 1995, Allied Van Lines introduced our Quality Service Audit (QSA) to assure our customers of getting the highest quality household moving service available anywhere. Through extensive research, we identified the things that were most responsible for customer satisfaction during their household moving experience. We used the information we gathered to develop a uniquely comprehensive and accurate customer service satisfaction survey, conducted by an independent third party, and continue to use this system to raise the bar for setting quality performance measurement standards.

Based on what we've learned, we have developed an assortment of exclusive, quality-enhancing programs to assure every move we make is the right move:

Quality Alliance

Our Quality Alliance is a team of agents, drivers and other employees working to ensure that Allied is constantly striving to maintain and improve each area of service. The Alliance has developed and implemented a set of quality standards that rank as the most comprehensive in the industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Motivating our drivers to reach new levels of performance and expertise is what keeps our service levels growing and improving. There are 10 rigorous standards a driver must meet in order to attain the title of Allied Master mover including two years of service, as well as ranking in the top percentage of all drivers in customer service survey scores and claims.

Completion of our Master Moving School is also required. Designed in endowing drivers with a better understanding of how performance can continually be improved, curriculum covers the fleet ranking process, quality development, customer service, handling claims, operations, shipment processing, pricing and safety.

In order to retain Master mover status, drivers must re-qualify each year.

Professional Driver Development Program

Drivers must complete this five-day, hands-on program designed to ensure driver quality in load/unload techniques, paperwork preparation, customer service, communication skills and claim prevention.

Equipment Standards

All vehicles must be inspected daily by the driver. There is a formal inspection twice a year. Vehicles must be cleaned inside and out regularly, and appearance must be at an acceptable level at all times.

With Allied Quality Services, Moving is Enjoyable

At Allied, we do the research regarding quality household moving for our customers to provide them with the best possible experience. The many measures we take to guarantee quality throughout the household moving process are there to make your move not only efficient, but enjoyable. Our quality-enhancing programs guarantee that every move is a quality move.

WHAT OUR CUSTOMERS SAY...
Moving Company Review

The driver and crew were really good with our items. Nothing seems to be broken and they arrived on time.

Read more testimonials
Read more testimonials Laura/Michael S of Milton, FL 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

How careful and prompt the crew were. The crew did what was supposed to be done and made the experience very easy. The crew was very nice, friendly and confident.
Geraldine C  of  Truckee, CA

I liked that fact theat the delivery team was on time and the team delivered my items without any damages.
Julie S  of  Arlington, VA

I felt the driver was thoroughly efficient. I was in correspondence from the time my items were picked-up at my mother's through the time the driver was on the road and the day of the delivery.
Susan L  of  Mc Kinney, TX

The price and the way everything about the move went. The fact that the furniture was loaded on one trailer and the funiture wasn't moved.
Gregory H  of  Modesto, CA

Everything went well, all my questions were answered, and everything was put in the appropriate place.
Ty & Stephan W  of  Canal Winches, OH

The driver was very polite, very kind, very gentle, very respectful of my wooden floors and wouldn't let us assist him at all. He was an excellentrepresentative of Allied Van Lines.
Connie C  of  Denton, MD

It happened exactly as I was told. The packers packed everything, the driver called when on the way it was no surprises. I was so impressed with the driver finding a inch long and wide stick.
Linda A  of  Pooler, GA

The team was very effecient with the packing and the overall move was great. The driver was fine and delivered on time.
Ryan K  of  Niceville, FL

The packer Lee was good, he took extra care, he loaded and packed a good number of things. The others were nice, also Paul the driver.
James O  of  Oakland, TN

The courtesy and the professionalism. We had a problem with getting up the drive way. The delivery team solved the problem.
Gary S  of  Union, NE

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