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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

We already have recommended Allied. They were very nice and did a good job. Everything we dealt with was excellent. Every crew we had was excellent. There was nothing broken so far. If I move again, I would definitely want the driver and crew.

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Read more testimonials Allen R of Wyckoff, NJ
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

Everything was handled extremely professional and everything was on time. My items were taken care of and there was good communication.

Carolyn P  of  Drexel Hill, PA 4.8 Rating:

10/02/2013

Allied Van Lines

The time of the delivery and some issue with number on the boxes, setup of my bed. They forgot to put a piece on the bed which I had to go back and put it on my self.

Jolson T  of  Wilsonville, OR 4.8 Rating:

12/11/2014

Allied Van Lines

The crew that loaded my belongings, I was very impressed with them. They loaded it and covered it. Some of the boxes were upside down and bent, a little rough on the handling. I found a couple of items mishandled

Maria-Lena R  of  El Paso, TX 4.8 Rating:

09/29/2014

Allied Van Lines

The overall experience influenced my rating. The crew was excellent, didn't hang around or take breaks. They worked their behinds off at maximum speed, as far as I can tell. The crew was above competent. They were excellent. They were just extremely helpful and did everything in a timely manner. They didn't talk, they just worked the whole time.

Sandra S  of  Katy, TX 5 Rating:

11/18/2014

Allied Van Lines

The reason it was not a 5 was b/c the guy that packed was great, but I asked that they pay special attention to the sofa. They wrapped the top & arms, but the feet was missing chunks out of the legs.

Jason R  of  Colorado Springs, CO 4 Rating:

01/08/2015

Allied Van Lines

It was the customer service on the pick-up side. The Allied Van Lines in Florida, her name was Debby Lane, she was outstanding. For delivery they were 3 hours late.

Randi G  of  Satellite Beach, FL 4.4 Rating:

04/14/2014

Allied Van Lines

We already have recommended Allied. They were very nice and did a good job. Everything we dealt with was excellent. Every crew we had was excellent. There was nothing broken so far. If I move again, I would definitely want the driver and crew.

Allen R  of  Wyckoff, NJ 5 Rating:

04/22/2014

Allied Van Lines

The driver was really good. There was a little less communication as to when I would get my stuff. I didn't know until the day before.

Njeri C  of  Charlotte, NC 4.7 Rating:

10/31/2013

Allied Van Lines

The knowledgeable service of the men who picked up and delivered, and they also offered helpful advice.

Tyler R  of  Baltimore, MD 4.8 Rating:

06/03/2013

Allied Van Lines

Overall: good communication and I had a really good crew take care of everything. I haven't unpacked any boxes yet.

Cory H  of  Beaufort, SC 4.6 Rating:

03/18/2014

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