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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...
Moving Company Review

The entire move was handled very well. My boxes were labeled correctly. Myitems were reassembled. Everything was done on time. I was very satisfied with the move. 0

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Read more testimonials Nick D of N Huntingdon, PA 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Overall, the driver, crew, packer and move coordinator were very nice, friendly and courteous and did very good jobs as a team.
Timothy B  of  Oxford, PA

I've used Allied before. Allied gave me a guaranteed price and stood by it. The driver was fantastic and the crew was great. It was a pleasant experience.
Mark N  of  Gonzales, LA

The way Allied communicated with us, packed everything and everythingwas explained. The crew asked us where everything would go. We had total cooperation and they were professional.
Don B  of  Goodyear, AZ

The driver himself had set the tone for the crew and his workers. We had the same driver to load and unload.
Jim S  of  Thomaston, GA

The team was very effecient with the packing and the overall move was great. The driver was fine and delivered on time.
Ryan K  of  Niceville, FL

I was satisfied with the overall move process. The company accomplished everything that they said they would and on time.
Jeri Stev W  of  Mountain Home, AR

The driver and crew members were very friendly and polite. My items were well packed. There was good communication. I am extremely happy.
Lynn E  of  Copley, OH

I felt the driver was thoroughly efficient. I was in correspondence from the time my items were picked-up at my mother's through the time the driver was on the road and the day of the delivery.
Susan L  of  Mc Kinney, TX

The entire moving experience went exactly as I thought it would,my items were not damaged and everything went smoothly.
Sandy B  of  Chesapeake, VA

The communication of the driver was great. I was happy with the overall move process. The driver was detailed on unloading and packing of my boxes.
Bill K  of  Fulton, MO

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