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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...
Moving Company Review

The team was extremely helpful. They had experience in packing and were advising me on how to do things.

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Read more testimonials Mabel W of Saint Louis, MO 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Everything was accurate. The timing and price was accurate. The delivery team were professional. The delivery team did a great job.
Lynn R  of  Chandler, AZ

Everything was on time.The crew was friendly and took their time with our items. We were very pleased with the service.
Brett W  of  Lake Charles, LA

The moving price was reasonable in comparison, I had good and helpful service from the Allied Van Lines staff.
Angela M  of  Albuquerque, NM

It was the longest truck I ever seen. The movers were very professional and nothing was broken or even scratched.
Janet W  of  Duncanville, TX

The packer Lee was good, he took extra care, he loaded and packed a good number of things. The others were nice, also Paul the driver.
James O  of  Oakland, TN

The professionalism of the representative. I was extremely pleased with how the representative reviewed the moving process in detail.
Thelma C  of  Lumberton, NC

Everything went very smoothly with my move. I was able to coordinate my move a week before the move. All of my items were put on an inventory list and I thought the price for my move was fair.
Mitchell K  of  Chevy Chase, MD

The whole process was very professional. The owner came out and did anestimate. The driver was very personable. The whole crew did a fantastic job and it was an enjoyable experience.
David N  of  Denver, CO

The follow up and follow through. The professionalism of the driver and the crew. The sales rep was extremly workable.
Suzanne D  of  Jacksonville, FL

The driver was a very good gentleman to explain things to and did not make anyone feel uncomfortable. And did the job to my highest expectations.
Alan R  of  ,

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