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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

Every person was professional, and the local office made sure that everything was right. The movers left without packing everything that we had requested to be packed, so they had to come back after I called the local office.

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Read more testimonials Faye S of Morristown, TN
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

I was impressed with the workers' thoroughness, friendliness, positive attitude and easiness to work with.

Karla K  of  Saginaw, MI 5 Rating:

03/29/2013

Allied Van Lines

The interaction with the people from Allied Van Lines. They were very courteous. They were very considerate.

Patricia M  of  Phoenix, AZ 5 Rating:

02/20/2014

Allied Van Lines

Everybody I worked with from start to finish was excellent. Mark did a great job of communicating and Makedo did a great job of driving. They were just excellent.

Roger/Ellen H  of  Elysian, MN 5 Rating:

09/10/2014

Allied Van Lines

The customer service was great. I liked the follow up I got from the rep in Seattle. The rep was very reachable and I was happy with the price.

Laura N  of  Seattle, WA 4.1 Rating:

09/23/2014

Allied Van Lines

The salesman was good. The receptionist was good in keeping morale up. The move was good. There was a communications blip. We were not notified that our goods would not be delivered on Thurs. The delivery date was Thurs. There was inclement weather & the delivery wasn't made. We had no call. I finally was able to reach the dispatcher on Fri & was told we can expect our goods on Mon.

Gail P  of  Chattanooga, TN 4.3 Rating:

02/25/2014

Allied Van Lines

Angie Hanson was doing her job well. The timing was bad and they were late to deliver my items. They also started late for the delivery. They told me before they left about the delivery time.

Nukan G  of  Cincinnati, OH 4.3 Rating:

12/09/2014

Allied Van Lines

They crew was very nice and kind. Jeff, the salesperson was very helpful and Jessica, the coordinated followed up immediately.

Barbara I  of  Franklin, GA 4.7 Rating:

03/21/2014

Allied Van Lines

The ppl that packed my stuff were very friendly& respectful w/ my stuff. The coordinator has been very helpful w/ the whole process.

Cassie N  of  Lakewood, OH 4.3 Rating:

03/17/2014

Allied Van Lines

The driver was extremely helpful. He went beyond on what he needed to do. I did have an extra box that didn't belong to me.

Cleo P  of  Sherwood, OR 5 Rating:

11/27/2013

Allied Van Lines

Everything went off just as planned. There were minor issues that didn't affect anyone in any adverse way.

Matthew M  of  San Antonio, TX 5 Rating:

08/09/2013

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