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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...
Moving Company Review

I've used Allied before. Allied gave me a guaranteed price and stood by it. The driver was fantastic and the crew was great. It was a pleasant experience.

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Read more testimonials Mark N of Gonzales, LA 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

I used Allied back in June with my very first move. I was extremely satisfied with everything that happened during that move and during this move as well. The crew was very professional.
Linda A  of  Greensboro, NC

The entire move was handled very well. My boxes were labeled correctly. Myitems were reassembled. Everything was done on time. I was very satisfied with the move. 0
Nick D  of  N Huntingdon, PA

The packer Lee was good, he took extra care, he loaded and packed a good number of things. The others were nice, also Paul the driver.
James O  of  Oakland, TN

I would recommend Allied because everything went like clock work. The del tm was efficient and trust worthy.
Bob J  of  Rapid City, SD

Everything was accurate. The timing and price was accurate. The delivery team were professional. The delivery team did a great job.
Lynn R  of  Chandler, AZ

There overall ability to move us influenced my rating. They delivered as promised and did a great job.
Mary K  of  New Bern, NC

The driver and crew members were very friendly and polite. My items were well packed. There was good communication. I am extremely happy.
Lynn E  of  Copley, OH

The driver was a very good gentleman to explain things to and did not make anyone feel uncomfortable. And did the job to my highest expectations.
Alan R  of  ,

I trusted the movers because I knew them. My grandmother and father use to work for Allied for many years.
Marcela L  of  Green Bay, WI

The fast turnaround, & they were able to work with my circumstances. Also the driver was just great, very thoughtful and careful with my goods.
Mondi M  of  Denver, CO

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