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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

The way Allied communicated with us, packed everything and everythingwas explained. The crew asked us where everything would go. We had total cooperation and they were professional.

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Read more testimonials Don B of Goodyear, AZ
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

The driver was very polite, very kind, very gentle, very respectful of my wooden floors and wouldn't let us assist him at all. He was an excellentrepresentative of Allied Van Lines.
Connie C  of  Denton, MD

Allied was wonderful. The two different crews were terrific, polite and they did whatever I asked them to do.
Elaine G  of  Ridgefield, CT

I moved with Allied five times and they always do a great job. When given a choice of moving companies, I always choose Allied.
John B  of  Vancouver, WA

The teams were great and very careful. The head driver Mike was excellent and I would absolutely request the driver if I should have to move again.
Rick S  of  Bismarck, ND

Everything went well, all my questions were answered, and everything was put in the appropriate place.
Ty & Stephan W  of  Canal Winches, OH

I was pleased with the timeliness and the coordination of my move. Thedriver I got was professional, courteous, prompt, and friendly. The driver was also a good mover.
Linda H  of  Old Station, CA

I felt the driver was thoroughly efficient. I was in correspondence from the time my items were picked-up at my mother's through the time the driver was on the road and the day of the delivery.
Susan L  of  Mc Kinney, TX

The driver himself had set the tone for the crew and his workers. We had the same driver to load and unload.
Jim S  of  Thomaston, GA

I was most influenced in the way they delivered everything that they picked up and marked everything appropriately.
Nathan W  of  Bothell, WA

The driver, coordinator and sales person were nice, kind, courteous and accurate. The coordinator also kept in touch with me. The driver called me to get notice of everything being okay.
Sickle Kathy V  of  Apollo Beach, FL

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