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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

They did a wonderful job. I made a special request to have my sculptures and paintings crated and they were awesome.

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Read more testimonials Robert S of Milpitas, CA
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

The customer service was great. I liked the follow up I got from the rep in Seattle. The rep was very reachable and I was happy with the price.

Laura N  of  Seattle, WA 4.1 Rating:

09/23/2014

Allied Van Lines

The communication. Just how careful the driver and packers were. They were considerate and they went the extra mile to care for our sentimental items

Greg K  of  Lead, SD 5 Rating:

05/09/2014

Allied Van Lines

The driver was wonderful. The first person who came out he was fine at first but didn't return some of my calls. Robert the driver was great as well.

Carles F  of  Reading, PA 4.5 Rating:

01/24/2014

Allied Van Lines

The delivery was 2 days late but mostly only plastic bins are broken. The stickers didn't stay on some boxes so that makes it hard to know if I have everything. No one called about a del time. My delivery was 2 days late b/c I was told it was in the warehouse and no one wanted to move it. My move in 2007 was great though.

Cathy W  of  Placentia, CA 4.2 Rating:

03/20/2014

Allied Van Lines

This is our seventh relocation; the driver, crew & coordinator get the highest marks. The coordinator was Bobby at Rose Moving. The packers score lower b/c of a few lost items due to a hurried pack.

Scott C  of  Cary, NC 4.8 Rating:

11/08/2013

Allied Van Lines

The service was great. They are very deserving. It was packed really good. I was so satisfied I gave him a hug when he started to leave.

Martha J  of  Hawthorne, CA 5 Rating:

03/06/2014

Allied Van Lines

Allied was professional, prompt, and courteous. If we asked the crew to move a box from here to there, they would do it for us.

Nancy G  of  Quakertown, PA 5 Rating:

01/15/2014

Allied Van Lines

They did everything they said they were going to do, and they did it in a professional manner. They also stayed in touch with me.

Mike P  of  Phoenix, AZ 5 Rating:

10/25/2013

Allied Van Lines

The driver & his crew was courteous, on time and they were pretty smooth. Excell the local company gave me a quote and checked that I had the driver's contact info.

Sharon P  of  Franklinton, NC 4.3 Rating:

07/29/2013

Allied Van Lines

I loved the cust srvc and the young lady that contacted me about thing. The packing I was surprised how efficiently and quickly they got it done even with the frequent smoke breaks.

Whitney M  of  Owasso, OK 4.9 Rating:

04/22/2014

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