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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

I did not have to worry about my items being stolen or mishandled. The cost was better than others. My items were loaded twice and they were very careful. I had a few items that were broken.

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Read more testimonials Faisal S of Wichita, KS
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

When I was working with the local agents office, they were considerate and concerned about keeping my belongings safe.

John & Darcia S  of  Denver, NC 5 Rating:

03/28/2014

Allied Van Lines

The timeliness of both pick up and delivery, the care with the loading and unloading, and we had one special request and they were very flexible to do that for us.

Steve G  of  Atlanta, GA 4.9 Rating:

05/01/2014

Allied Van Lines

I had some last min things please with the flexibility the sales person showed me. Overall very happy with care and flexibly shown to me, the guys that moved me in were very good had beds put together

Robert S  of  Orlando, FL 4.4 Rating:

12/09/2014

Allied Van Lines

They seemed to care about my stuff. They wrapped it very carefully. They treated it well. I don't know how to use Facebook.

Michael & Mary H  of  Rochester, MN 4.8 Rating:

12/02/2014

Allied Van Lines

The move was smooth. Everything was coordinated well. The driver was very accommodating about the delivery times.

Patricia D  of  Racine, WI 5 Rating:

06/09/2014

Allied Van Lines

The whole process, everything about it was wonderful. There was excellent communication, they were nice people, everything arrived, they took care of my things, and I'm very happy.

Elise A  of  Saint Louis, MO 5 Rating:

05/20/2014

Allied Van Lines

The move was really good including the packing and loading process and the survey process was nice as well.

Kenneth L  of  Ojai, CA 4.4 Rating:

05/30/2014

Allied Van Lines

The salesman was good. The receptionist was good in keeping morale up. The move was good. There was a communications blip. We were not notified that our goods would not be delivered on Thurs. The delivery date was Thurs. There was inclement weather & the delivery wasn't made. We had no call. I finally was able to reach the dispatcher on Fri & was told we can expect our goods on Mon.

Gail P  of  Chattanooga, TN 4.3 Rating:

02/25/2014

Allied Van Lines

Overall, I was pleased with the service. I've used Allied several times in the past. It's a consistent level of service. I've moved 4 times in the last 5 years. There was a lot more damaged than anticipated. The crew was very efficient. Stephanie, the coordinator, was very good.

Lorrine R  of  Washington, DC 4 Rating:

11/26/2013

Allied Van Lines

The overall experience. The rep was good. The driver and crew packed good, and did a great job. My daughter said the delivery was perfect.

Emily T  of  Wayne, PA 5 Rating:

11/03/2014

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