Call 1 (866) 841-7530 to start your free quote!
Call 1 (866) 841-7530 to start your free quote!
or fill out the form below...

Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...
Moving Company Review

The team was extremely helpful. They had experience in packing and were advising me on how to do things.

Read more testimonials
Read more testimonials Mabel W of Saint Louis, MO 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
loading
X

Continue your free moving quote

Submit request for a FREE moving quote
X

What our customers say

How careful and prompt the crew were. The crew did what was supposed to be done and made the experience very easy. The crew was very nice, friendly and confident.
Geraldine C  of  Truckee, CA

The customer service level was extremely high. The drivers, crew and packers were friendly, professional, and they all took great care of my items. I was also pleased with the reasonable price.
Debbie P  of  Port Saint Lucie, FL

The timing for the move.T he items were delivered on time. The crew was careful and professional. I was very satisfied with the move from Texas to Las Vegas. Everything went well.
Julio A  of  North Las Vegas, NV

The packers were great and they were very experienced. The driver had a very good attitude and also was well experienced.
Brad T  of  West Melbourn, FL

Everything was good. They were prompt and courteous and they did everything they said that they would do.
Martha H  of  Smyrna, GA

I thought that it was nice that I had the same driver for loading and unloading. Everyone involved in the move were nice and professional.
Richard And Pam C  of  Redlands, CA

The entire move was great. The Allied Van Lines crew was careful with the items and very hardworking.
Joan P  of  Winthrop, MA

From start to finish, everyone was extremely professional and did everything they said they would do.
Mike/Nina F  of  Oklahoma City, OK

I was very satisfied with the way that the entire move was handled. It was a difficult move, but Allied handled it very well.
Judy M  of  Dowagiac, MI

The moving price was reasonable in comparison, I had good and helpful service from the Allied Van Lines staff.
Angela M  of  Albuquerque, NM

What are you waiting for?

Join the thousands of people just like you, that rely on our moving services every day!

Get Started For FREE