Call 1 (866) 841-7530 to start your free quote!
Call 1 (866) 841-7530 to start your free quote!
or fill out the form below...

Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...
Moving Company Review

I moved with Allied five times and they always do a great job. When given a choice of moving companies, I always choose Allied.

Read more testimonials
Read more testimonials John B of Vancouver, WA 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
loading
X

Continue your free moving quote

Submit request for a FREE moving quote
X

What our customers say

The follow up and follow through. The professionalism of the driver and the crew. The sales rep was extremly workable.
Suzanne D  of  Jacksonville, FL

The team was on time and everything was in good shape. The crew did some assembling of my things and I really appreciated that.
John A  of  Phoenix, AZ

The delivery driver and crew was very courteous and cautious. This move was handled very professionally.
Alexander D  of  Coffeyville, KS

The price and the way everything about the move went. The fact that the furniture was loaded on one trailer and the funiture wasn't moved.
Gregory H  of  Modesto, CA

Overall, the driver, crew, packer and move coordinator were very nice, friendly and courteous and did very good jobs as a team.
Timothy B  of  Oxford, PA

It was the longest truck I ever seen. The movers were very professional and nothing was broken or even scratched.
Janet W  of  Duncanville, TX

Everybody is always helpful and courteous. When I am told the time for pick-up, Allied is always on time.
Karey N  of  Centerton, AR

The delivery was wonderful. The crew arrived when promised. The crew were very nice. Overall, the delivery was perfect. I would recommend Allied.
Bob L  of  Casselberry, FL

The packer Lee was good, he took extra care, he loaded and packed a good number of things. The others were nice, also Paul the driver.
James O  of  Oakland, TN

I was pleased with the timeliness and the coordination of my move. Thedriver I got was professional, courteous, prompt, and friendly. The driver was also a good mover.
Linda H  of  Old Station, CA

What are you waiting for?

Join the thousands of people just like you, that rely on our moving services every day!

Get Started For FREE