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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

The movers were great. The agent who coordinated the move, his communication was bad and it took extra work on my end.

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Read more testimonials Ashley G of Albert Lea, MN
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

They made this move easy for me. I moved from IN to New Orleans. They handled the packing & things that needed to be shipped. Since I will be moving often, I know I can rely on this moving company.

Krystle K  of  Lafayette, IN 4.9 Rating:

01/30/2014

Allied Van Lines

The fact that the guys came out and packed everything up and they did everything quickly and efficiently.

Shawn S  of  Cedar Rapids, IA 5 Rating:

10/22/2014

Allied Van Lines

The overall satisfaction with the move in general. I didn't have to do too much. It was great. He went through a major snow storm and made it on time .The driver and crew delivered belonging earlier than expected. He notified me at least four times because of the weather.

Clifford G  of  Queensbury, NY 5 Rating:

01/29/2015

Allied Van Lines

The communication. Just how careful the driver and packers were. They were considerate and they went the extra mile to care for our sentimental items

Greg K  of  Lead, SD 5 Rating:

05/09/2014

Allied Van Lines

They were a day late delivering because the truck broke down. We have still not been able to find our silverware.

Tanner F  of  Los Angeles, CA 4.5 Rating:

05/24/2014

Allied Van Lines

The move was smooth. Everything was coordinated well. The driver was very accommodating about the delivery times.

Patricia D  of  Racine, WI 5 Rating:

06/09/2014

Allied Van Lines

They did a great job. I am very satisfied. They did a great job. They arrived on time and I am very pleased with the move process.

Jeannann T  of  Vero Beach, FL 5 Rating:

09/05/2014

Allied Van Lines

The crew & the coordinator was excellent. We ran out of space but they got a truck here Sat morning so we could still leave town as planned

Jared G  of  Hyattsville, MD 5 Rating:

08/28/2013

Allied Van Lines

They got everything. Didn't break anything, fast & friendly. While loading the crew scratched the walls. I asked to be called when the driver arrived to load & was ready to leave & they did neither.

Ian R  of  Huntersville, NC 4.7 Rating:

03/19/2014

Allied Van Lines

The professionalism and organization of the movers. The delivery was on time and excellent considering the extent of the move, they did an excellent job. The crew was professional and nice.

Destin M  of  Kingwood, TX 5 Rating:

04/29/2014

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