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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

Allied Van Lines gave us the cheapest offer with the quote. The movers were good, they knew what they were doing and they were very organized with the whole moving process. There was a mixed up with dealing with the quote b/c I didn't have address at the time. Once I gave the number, the driver wasn't provided with the number so the driver had to call me to get info.

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Read more testimonials Alexis H of Sahuarita, AZ
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

The communication with the reps. overall and how they did everything they said they would. Especially being on time.

Stephen T  of  Boston, MA 4.2 Rating:

09/10/2013

Allied Van Lines

Their punctuality, professionalism, very personable. They helped set up the beds and move the couches around for us.

Mary Kate C  of  Andover, MA 5 Rating:

08/04/2014

Allied Van Lines

The driver was very nice, and the representative. The quickness in which they loaded and unloaded the truck, and I the wrapping process also influenced my rating.

Leslie C  of  Norcross, GA 4.7 Rating:

04/19/2013

Allied Van Lines

The consistency of everyone involved in the move. Allied really worked with me during my move and my many needs.

Holly H  of  Clifton, VA 5 Rating:

08/13/2014

Allied Van Lines

It was my experience with the driver that I had. In the crazy and stressful time of the move the driver was dependable. The driver had good interpersonal skills. The driver was very professional.

Kara P  of  New Britain, CT 5 Rating:

07/05/2013

Allied Van Lines

I was impressed w/ the care that was used when packing my items. Even the cheapest table of my daughter's toys was wrapped in blankets.

Michael D  of  Folsom, CA 4.1 Rating:

03/27/2014

Allied Van Lines

The driver was really good. There was a little less communication as to when I would get my stuff. I didn't know until the day before.

Njeri C  of  Charlotte, NC 4.7 Rating:

10/31/2013

Allied Van Lines

The care that they took, whatever I asked the drivers to do they did it , they were on time and everything went quickly.

Barbara G  of  Sharpsburg, GA 4.9 Rating:

12/11/2013

Allied Van Lines

Allied was very professional. They picked up our things when they said they would. Everything was del on time. The driver and crew was very professional and efficient.

Bethany J  of  La Grange Park, IL 5 Rating:

04/25/2014

Allied Van Lines

I gave a 10 because I believe they did what they said they would do. They followed through with the appropriate instructions and it went very well.

Ed And Delores R  of  Cambridge, MN 5 Rating:

01/09/2013

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