Call 1 (866) 841-7530 to start your free quote!
Call 1 (866) 841-7530 to start your free quote!
or fill out the form below...

Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

Most of the companies, I got estimates from could not come out quickly and take longer to deliver. Everything showed up the way I originally had it.

Read more testimonials
Read more testimonials Matt N of Prairieville, LA
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
loading
X

Continue your free moving quote

Submit request for a FREE moving quote
X

What our customers say

Allied Van Lines

Every interaction that I had with the people who coordinated my move was prompt, helpful, and informative.

James T  of  Bath, NY 5 Rating:

10/15/2013

Allied Van Lines

I felt very confident that the company would handle my items safely and the confidence displayed by Chris at Allied also influenced my rating. I called the company to tell them some things, I basically confirmed delivery time myself.

Stephanie H  of  Hamilton, IL 5 Rating:

10/16/2014

Allied Van Lines

The personality of the guys, they took care of everything, care the current condition of the house and the packing job.

Matthew J  of  Franklin, OH 5 Rating:

11/25/2014

Allied Van Lines

The ease of just a few phone calls and everything was taken care of. It turned out to be a very cost-effective solution. One of our boxes did not arrive. I don't want my rating of 2 to reflect poorly on the driver. A box was not accessible in the overall load, but we're expecting it to be shipped to us soon.

David F  of  Phoenixville, PA 4.6 Rating:

01/16/2015

Allied Van Lines

The overall packing, loading and the end results of the move I was most satis with. I would highly recommend Allied.

Nick D  of  Middletown, CT 4.9 Rating:

04/28/2014

Allied Van Lines

The driver was very nice, and the representative. The quickness in which they loaded and unloaded the truck, and I the wrapping process also influenced my rating.

Leslie C  of  Norcross, GA 4.7 Rating:

04/19/2013

Allied Van Lines

I was pretty much satisfied. I thought they would have let me know a little sooner when it would be here. They were a little slow on del date.

Janet E  of  Palm Coast, FL 4.9 Rating:

03/26/2014

Allied Van Lines

The workers were efficient,accomodating,and and were on time. It was a little bit of damage to the wall on a corner there is a dent.Allied was very accomodating.

Patricia N  of  Allentown, PA 5 Rating:

11/21/2014

Allied Van Lines

I feel like I received good srvc on the move and I was always kept up to date w/ what was going on or when it was going to happen.

Shanaya J  of  Grand Blanc, MI 4.8 Rating:

01/15/2013

Allied Van Lines

The whole process, it was very impressive. The movers were great wrapping my things, the delivery was the same.

Vernon W  of  Miami, FL 5 Rating:

03/18/2013

Write A Review!