Corporate Relocation: Quality of Service

Quality ServiceThe outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

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What our customers are saying about their move!

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By Mike J of Sandy, UT

Fay, our coordinator/dispatcher and Dick, the driver were just fabulous. This was the best move we've ever had. Read More

Customer Reviews

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By Mike J of Sandy, UT - Moved from Alpharetta, GA
Fay, our coordinator/dispatcher and Dick, the driver were just fabulous. This was the best move we've ever had.
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By David T of Plano, TX - Moved from San Francisco, CA
The driver and crew were professional and got the job done on time. I've used Allied twice before and got the same results.
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By Cathy/Byron B of Shelby, NC - Moved from Ridgeland, SC
The customer service was excellent from start to finish. The price was very reasonable. There was good communication throughout the process.
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By Carmen/Joe E of Rio Rancho, NM - Moved from Erie, CO
Everything was done really fast and came when I wanted. In the landing, there was a lamp pulled off the wall. It gave out a spark. The rep put the lamp back. I went to turn on the light. It wouldn't come on. The lamp for the closet wouldn't come on either
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By Satomi S of Houston, TX - Moved from Stanford, CA
I appreciate the fact that the movers were on time. Also, I was able to schedule the loading and unloading dates. Allied is very flexible.
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By Judith B of , - Moved from Jackson, WY
How careful & professional the del tm were in moving my goods. The reps at the Asheville headquarters were also very polite & nice.
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By Kaureen L of Kensington, MD - Moved from Greer, SC
The response to every need I requested was excellent and the driver and crew even arrived early and was just very flexible.
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By Marsha W of Port Saint Luci, FL - Moved from Island Park, NY
The leg of my rocking chair was damaged. The driver told me that someone would be contacting me about repairing the damage and no one has contacted me yet. I want someone to contact me about this. The moving representatives were
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By Arthur & Barbar F of , - Moved from State College, PA
I absolutely, positively could not have been more satisfied, the guys worked extremely well and everything was as promised. I am super impressed with Allied.
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By Kelly And Brian G of Coeur D Alene, ID - Moved from Traverse City, MI
I had a good experience.Mike was our driver and he was excellent, Carolyn was our estimater and I was very satisfied with her everything turned out how she said it.

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