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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...
Moving Company Review

The delivery driver and crew was very courteous and cautious. This move was handled very professionally.

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Read more testimonials Alexander D of Coffeyville, KS 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

We did not have any damage done during the move. The entire moving crew was very professional and careful.
Les/Connie G  of  Round Hill, VA

The fact the people I dealt with was as helpful as much as they can be which made this move a smooth process.
Judith N  of  Camino, CA

The driver and crew were really good with our items. Nothing seems to be broken and they arrived on time.
Laura/Michael S  of  Milton, FL

The mover was just extremely nice and extremely careful and a very good communicator.Allied was verycareful,considerate,and willing to please.
Charles B  of  Seneca, SC

The company cared, if we had any problems or questions the company was there and this was a wonderful experience.
Frank S  of  Green Bay, WI

I thought that it was nice that I had the same driver for loading and unloading. Everyone involved in the move were nice and professional.
Richard And Pam C  of  Redlands, CA

The whole move was totally seamless. This was the best move I ever had in my life. Allied was wonderful from start to finish.
Michael I  of  O Fallon, MO

The entire moving process was a very good experience from beginning to end. Allied Van Lines came highly recommended.
Alice H  of  Sierra Vista, AZ

I have used Allied twice prior and have had good experiences with them. That's what made it easy for me to go with them again. Allied is consistently on time and the move is always smooth.
Nidhi B  of  Louisville, KY

The attentiveness to our needs and the promptness of the help.We called that morning and someone came that afternoon.
Robert S  of  Michigan City, IN

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