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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."


The customer service, it was very easy to get into contact with the ppl that were in charge of my move. The driver was very friendly & did a real good job with putting some of my furniture together. Allied did a great job with my move and if I ever moved again I would use Allied.

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Read more testimonials Brett A of Jacksonville, FL
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689

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What our customers say

Allied Van Lines

The driver did everything he said. Never complained. He had to unload my items off his truck to a trailer, because he couldn't turn down my block w/his truck. I was impressed w/him that day. He made sure I got my items. Even if it meant doing double work, when promised. I would give him a 6 on a 5 point scale.

Deserie Y  of  Cleveland, OH 5 Rating:


Allied Van Lines

They moved me twice in one year and they did not damage anything either time. The guy was a day later than the time frame, they were supposed to come between 17 and 20 and came on the 21.

Ponceau Bethanne D  of  Henderson, NV 4.9 Rating:


Allied Van Lines

I think the overall experience, the offer was good and the driver and crew was great David Mccally the driver was exceptional. I want to personally recommend him to anyone

Bill/Sandi N  of  Woodinville, WA 5 Rating:


Allied Van Lines

The timeliness of both pick up and delivery, the care with the loading and unloading, and we had one special request and they were very flexible to do that for us.

Steve G  of  Atlanta, GA 4.9 Rating:


Allied Van Lines

I felt like the reps I worked with were personable, helpful and explained the move very well with both loading and the unloading. I was pleased with all the services we got from Allied.

Ben H  of  Mount Blanchard, OH 5 Rating:


Allied Van Lines

The professionalism, it was done when they said that they would be finished. They also arrived on time, which was important.

Allen H  of  Atlanta, GA 5 Rating:


Allied Van Lines

Everything with the packing and furniture was excellent. Everything was in excellent condition. With the timing and delivery, I had no problem at all.

Yolanda G  of  Lake Wales, FL 4.8 Rating:


Allied Van Lines

Everyone treated me well, I have unpacked three quarters of my items and only two things were broken, they were on-time, and by the looks of it things came thru well.

Joyce H  of  Brentwood, TN 4.8 Rating:


Allied Van Lines

The courteous, professional and everything was done as promised. The two fellows that came to pack and the movers were fantastic.

Sandra K  of  Princeton, NJ 5 Rating:


Allied Van Lines

They came on time. They did a nice job w/the packing. They were friendly too. The movers who did the del seemed to be in a rush. They said that the truck was too big for the parking lot. Although we had already told them about the issue w/that parking lot.

Beverly L  of  Chicago, IL 4.8 Rating:


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