Call 1 (866) 841-7530 to start your free quote!
Call 1 (866) 841-7530 to start your free quote!
or fill out the form below...

Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

The ease of how the driver handled everything. The delivery crew handle all last minute changes without complaining, and had great customer service.

Read more testimonials
Read more testimonials Antoniette G of New York, NY
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
loading
X

Continue your free moving quote

Submit request for a FREE moving quote
X

What our customers say

I felt the driver was thoroughly efficient. I was in correspondence from the time my items were picked-up at my mother's through the time the driver was on the road and the day of the delivery.
Susan L  of  Mc Kinney, TX

I've used Allied before. Allied gave me a guaranteed price and stood by it. The driver was fantastic and the crew was great. It was a pleasant experience.
Mark N  of  Gonzales, LA

The entire moving process was a very good experience from beginning to end. Allied Van Lines came highly recommended.
Alice H  of  Sierra Vista, AZ

How careful and prompt the crew were. The crew did what was supposed to be done and made the experience very easy. The crew was very nice, friendly and confident.
Geraldine C  of  Truckee, CA

Everybody was amazing, the move went really fast and it was a really good experience. Everything about the move was perfect.
Tracy D  of  Leesburg, FL

I was satisfied with the overall move process. The company accomplished everything that they said they would and on time.
Jeri Stev W  of  Mountain Home, AR

I knew where my stuff was and when they would be delivered. Allied worked with me and everything was good. They had great speed during the process.
Dan H  of  Gainesville, VA

The rep was really good and made things simple due to the rep calling me back having constant communication.
Kim W  of  Holiday, FL

The moving price was reasonable in comparison, I had good and helpful service from the Allied Van Lines staff.
Angela M  of  Albuquerque, NM

The whole move was wonderful. I think the driver and the crew were fantastic. The crew that loaded and unloaded I would recommend.
Terry/Marilyn T  of  Denver, CO

What are you waiting for?

Join the thousands of people just like you, that rely on our moving services every day!

Get Started For FREE