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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

The delivery driver and crew was very courteous and cautious. This move was handled very professionally.

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Read more testimonials Alexander D of Coffeyville, KS
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

I moved with Allied five times and they always do a great job. When given a choice of moving companies, I always choose Allied.
John B  of  Vancouver, WA

The way the team treated me. I appreciated the respect they showed me as a customer. Also, they were diligent, professional and did a great job.
Brion S  of  Cazenovia, NY

The movers were professional; the packers labeled everything very clear I didn't have to look for anything. I think the move was fantastic.
Ann C  of  Houston, TX

The professionalism. The communication level. The driver was very careful. He communicated very well with us.
Rich K  of  Visalia, CA

Everybody is always helpful and courteous. When I am told the time for pick-up, Allied is always on time.
Karey N  of  Centerton, AR

The mover was just extremely nice and extremely careful and a very good communicator.Allied was verycareful,considerate,and willing to please.
Charles B  of  Seneca, SC

It happened exactly as I was told. The packers packed everything, the driver called when on the way it was no surprises. I was so impressed with the driver finding a inch long and wide stick.
Linda A  of  Pooler, GA

I was satisfied with the overall move process. The company accomplished everything that they said they would and on time.
Jeri Stev W  of  Mountain Home, AR

Allied kept their promised. An excellent job was done during the pick up and delivery. The people were courteous.
Omar A  of  Livingston, NJ

The company cared, if we had any problems or questions the company was there and this was a wonderful experience.
Frank S  of  Green Bay, WI

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