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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...
Moving Company Review

The customer service level was extremely high. The drivers, crew and packers were friendly, professional, and they all took great care of my items. I was also pleased with the reasonable price.

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Read more testimonials Debbie P of Port Saint Lucie, FL 5
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied was punctual and considerate of me. I was very impressed because I only gave 4 days notice for a move across state lines and they were able to do it.
Melissa M  of  Waukesha, WI

From start to finish, everyone was extremely professional and did everything they said they would do.
Mike/Nina F  of  Oklahoma City, OK

Allied did a very great job with the delivery,and the team made me feel comfortable with the delivery as well.
Ernesto M  of  Cypress, TX

How careful and prompt the crew were. The crew did what was supposed to be done and made the experience very easy. The crew was very nice, friendly and confident.
Geraldine C  of  Truckee, CA

The crew was very careful and thorough. The communication went well and I was up to date on all the procedures. The service I received was fabulous.
Sharena G  of  Canton, MI

The overall service has been very good. I was referred by other ppl and they were extremely satisfied.
Sruti D  of  Houston, TX

Overall I was impressed the loading and unloading process it was efficient. Overall the whole moving process was impressive.
Kate M  of  New York, NY

The driver was good. The driver and crew took care of business, didn't break anything, and the move was completed sooner than I thought. I'd definitely use that driver again.
Chris S  of  Tacoma, WA

The company cared, if we had any problems or questions the company was there and this was a wonderful experience.
Frank S  of  Green Bay, WI

Everything went very well there were no problems and Allied came on the schedule times they were suppose to come.
Diane L  of  Middletown, RI

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