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Household Movers | Quality Service | Allied Van Lines

service

Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.

WHAT OUR CUSTOMERS SAY...

I used Allied in the past and the move was smooth as well as this move. I would definitely recommend Allied.

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Read more testimonials Rebecca S of Miami, FL
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

I liked the courtesy & helpfulness of the driver and packers. All of my schedules were met. The delivery was not completed yet & I am still waiting for a call to confirm the date.

Carlton C  of  Weatherford, TX 5 Rating:

07/26/2013

Allied Van Lines

The price was important. They made it to Houston Texas in 6 days. I like the way they wrapped my goods.

Kevin S  of  Deerfield, IL 5 Rating:

03/12/2013

Allied Van Lines

Kevin and his crew were remarkable. I've moved 5 times, and this was the best move I've had so far. Kelly, the coordinator communicated really well. She kept me informed during and after the move.

Joey & Heather F  of  Chesterfield, VA 5 Rating:

09/20/2013

Allied Van Lines

IT WAS MOST FANTASTIC. FROM BEGINNING TO END AND I HAVE NEVER EXPERIENCED ANYTHING LIKE THAT. YES I HAD SOME THINGS THAT HAD TO MOVE AND WRAPPED UP THE GRANDFATHER CLOCK AND HE DID A GOOD JOB. IT WAS SENTIMENTAL AND HE TREATED IT AS SUCH. I DIDN'T GET TO BUY LUNCH FOR THE CREW AND DRIVER.

Nancy U  of  Dearborn, MI 5 Rating:

11/14/2014

Allied Van Lines

I was very satisfied. Everything was shipped safe and in great condition. Nothing was lost or missing.

Natalie J  of  Chicago, IL 4.1 Rating:

07/28/2014

Allied Van Lines

The communication from Rich I forgot his last name, in Tampa. The movers were very professional and quick.

Stephanie G  of  Tampa, FL 5 Rating:

08/27/2014

Allied Van Lines

I received everything on time. I would like to get my painting that I am missing. It is very important to me and I would like to receive it.

Nan L  of  Lufkin, TX 5 Rating:

02/04/2014

Allied Van Lines

It was overall excellent service. Customer service. We both did half and half of the packing. It was right, fast, and easy.

Victoria& Roger E  of  Ann Arbor, MI 5 Rating:

10/09/2014

Allied Van Lines

The del that I'm going through and with the charges for the del and storage. The storage fees are fair but the del charges are steep. The driver and Tracy have been good. I have to be there at the time of the del or else it would be $1,000.

Paul E  of  Temecula, CA 5 Rating:

05/17/2014

Allied Van Lines

The friendliness of the packers and the drivers was awesome and all my stuff arrived here on time, they even got here early.

Nicole D  of  Lynchburg, VA 5 Rating:

05/07/2013

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