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Household Movers | Quality Service | Allied Van Lines

service

Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.

WHAT OUR CUSTOMERS SAY...

Everything with the packing and furniture was excellent. Everything was in excellent condition. With the timing and delivery, I had no problem at all.

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Read more testimonials Yolanda G of Lake Wales, FL
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

The overall satisfaction. The driver should have called before they showed up but other than that everything was good.

Vincent D  of  Charleston, SC 4.6 Rating:

10/30/2014

Allied Van Lines

The driver and his wife were absolutely wonderful. They were kind, caring, and compassionate. They did a great job and communicated well.

Louann S  of  Aurora, IL 4.8 Rating:

04/04/2013

Allied Van Lines

They did a pretty good job for me. The only really issue we had was they pushed our delivery day up which caused a little havoc. WE made arrangments with the initial contact but the team had different arrangements.

Chuck H  of  Clarksburg, WV 4.1 Rating:

12/24/2014

Allied Van Lines

OUR STUFF WAS DELIVERED AS WE PACKED IT. I WAS VERY IMPRESSED. THE GENTLEMAN UNDERESTIMATED THE FIT OF THE THINGS INTO THE TRUCK.

Joanna W  of  Cherry Hill, NJ 4.9 Rating:

09/07/2014

Allied Van Lines

The people who coordinated the move were very helpful, but I was hoping the loaders would have arrived earlier, because they were about an hour late.

Kun Q  of  Charlotte, NC 4.5 Rating:

08/08/2013

Allied Van Lines

Everything went off just as planned. There were minor issues that didn't affect anyone in any adverse way.

Matthew M  of  San Antonio, TX 5 Rating:

08/09/2013

Allied Van Lines

I would recommend Karen who we had the initial contact with and the men with the move. They were very hard working and considerate with our requests.

Michele Y  of  Stroudsburg, PA 5 Rating:

05/21/2014

Allied Van Lines

I was most influenced by the promptness and responsiveness to my questions. When I emailed Cameron, I received a response within 24 hours, if not sooner.

Nina W  of  Mountain View, CA 4.8 Rating:

08/07/2013

Allied Van Lines

They were accessible. I was contacted by the coordinator and she was friendly, I was definitely pleased with the coordinator. They were a day late with the delivery.

Vibhor B  of  Boston, MA 4.7 Rating:

10/14/2014

Allied Van Lines

The entire experience. This wasn't my first move. Everything ran very smoothly, and everyone did what they promised they'd do. I was very impressed.

Gudrun F  of  Issaquah, WA 5 Rating:

07/28/2014

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