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Household Movers | Quality Service | Allied Van Lines


Many moving companies talk about quality, but Allied is one of the few that takes the time to quantify it and build on an already-solid reputation.

In 1995, we researched the factors that are most responsible for customer satisfaction during a household move and developed our Quality Service Audit (QSA) -- a comprehensive customer service survey that is conducted by a third party. Based on the information we have gathered from the QSA, we’ve not only improved our customer service, but have also developed several new quality-enhancing programs to help us deliver even more value with every household move. Some of these programs include:

Quality Alliance

Allied Van Lines’ Quality Alliance is a team of drivers, agents and other employees who work together to help us maintain quality and improve in every service we offer. Toward that end, the Alliance has developed and put in place a comprehensive set of quality standards unrivaled in the moving industry.

Allied University

Allied drivers are specially trained at our 3,000 square foot Allied University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All Allied drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Allied Master Movers

Once our drivers are trained, they don’t stop there -- we motivate them to continue learning and improving, just as we do all our staff. To earn the title of Allied Master Mover, a driver must meet 10 standards -- including completing two years of service, ranking in the top percentage of all our drivers based on number of claims and performance on customer service survey scores, and completing our Master Moving School.

In the Master Moving School, drivers get a better understanding of what they can do to improve their performance on an ongoing basis. They learn more about quality development, customer service, operations, shipment processing, safety, pricing, the fleet ranking process and more. Upon achieving Master Mover status, each driver must re-qualify each year.

Professional Driver Development Program

In this five-day program, drivers reinforce important skills such as loading and unloading techniques, preparation of paperwork, claim prevention, and communication and customer service skills.

Equipment Standards

Allied’s quality standards require that every vehicle must be inspected daily by its driver and undergo a formal inspection once a year. In addition, each vehicle must be clean inside and out, with an acceptable appearance at all times.

Allied Quality Services Help Make Moving a Pleasure

With all the quality programs listed above, Allied Van Lines strives to provide the best and safest move for each customer. These measures make moving more efficient and help ensure that every move is a quality move -- and that makes moving more enjoyable for the customer.


Everybody worked real hard. I was satisfied with them. The second day they didn't send enough crew so I called and they sent someone out. The unloading went very smooth.

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Read more testimonials Betty P of Hanford, CA
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689

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What our customers say

Allied Van Lines

They were very reliable and professional. The person who came to my home was very professional. The overall process was very professionally handled. I haven't received all of my items yet.

Micahel T  of  Richmond, VA 4.7 Rating:


Allied Van Lines

It was an overall nice job. They were neat and pleasant. They were good young men. They had a nice dog. I was very satisfied with the move. Everything went well.

Larry F  of  Defiance, OH 5 Rating:


Allied Van Lines

Everything fell into place. I have moved between states plenty of times by far this was the best move. I believe the difference was b/c I used Allied.

George S  of  Fresno, CA 4.7 Rating:


Allied Van Lines

The movers made the move pretty easy. The guys loaded my belongings in a temporary truck& then switched to a larger truck after they were able to fill up the truck.

Pierre T  of  Plymouth Meeting, PA 5 Rating:


Allied Van Lines

A friend of mine moved with Allied and recommended them so I went with them. The driver called me 24 hours before he arrived to load.

Ismael N  of  Laurel, MD 5 Rating:


Allied Van Lines

Everybody that was involved in the moved. The team that they had for both the loading and delivery was good. Everything was great I was happy with the crew. The coordinator was great as well.

Alice L  of  Orlando, FL 5 Rating:


Allied Van Lines

I know my move will get done and that everyone will try their hardest, however, sometimes things do happen. The crews were great, however, I didn't like the fact that I was told I couldn't get my stuff del and unpacked on that day. There was some miscommunication with the del of my move. The coordinator seemed mad because I wanted my del and unpacking done on the same day.

Larry L  of  Lancaster, CA 4.3 Rating:


Allied Van Lines

They were on point with everything they said that they were going to do. I was very satisfied with the move.

Tonya H  of  Columbus, GA 5 Rating:


Allied Van Lines

The timeliness of both pick up and delivery, the care with the loading and unloading, and we had one special request and they were very flexible to do that for us.

Steve G  of  Atlanta, GA 4.9 Rating:


Allied Van Lines

Overall experience was good from one end to another. Allied showed up on time, was careful & did a good job. However, my wife was impressed w/ the driver & that he came early. Allied was excellent.

Hillary S  of  Rockville, MD 5 Rating:


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