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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

They seemed to care about my stuff. They wrapped it very carefully. They treated it well. I don't know how to use Facebook.

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Read more testimonials Michael & Mary H of Rochester, MN
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

They did everything they said they were going to do, and they did it in a professional manner. They also stayed in touch with me.

Mike P  of  Phoenix, AZ 5 Rating:

10/25/2013

Allied Van Lines

The representative was very good. Debby kept me informed. Also the people to loaded and delivered my belongings showed alot of care. They were very professional.

Angela C  of  Phoenix, AZ 5 Rating:

09/04/2014

Allied Van Lines

The interactions with our driver John. He had excellent service. Allied used the company Swan Movers and they were very good also.

Talitha/Nick R  of  Glendale, AZ 5 Rating:

03/03/2014

Allied Van Lines

The driving, promptness, and everybody doing what they said. There were items broken and he didn't know how to pack

David H  of  Glendale, AZ 4.8 Rating:

11/27/2013

Allied Van Lines

They did a really awesome job. They only damaged my entertainment center. But they apologized and he was more upset than I was. He was very sorry and helped us fill out a claim.

Kirsten M  of  Sun City, AZ 4.9 Rating:

03/17/2014

Allied Van Lines

The things that were not communicated or misunderstood. Overall it was a great move. I spoke w/ the person who came to the house. They told me I could pack the dresser. They took the drawers out and that was not what I was told.

Norma G  of  Sun City, AZ 4.3 Rating:

02/18/2014

Allied Van Lines

It was effortless on my part, they were punctual, quick, they didn't fool around, they got it on the truck, the driver called and confirmed a day before and he was here.

Marian C  of  Surprise, AZ 5 Rating:

10/30/2014

Allied Van Lines

Everyone at Allied was really good and very professional. The driver and his crew was polite and kind. Everything was great.

Frances B  of  Sun City, AZ 5 Rating:

05/27/2014

Allied Van Lines

Everything worked out great it. The driver and his crew called before coming to pick up. Also the Local Agent and his crew did a great job with the packing. I was overall very satisfied.

Samantha H  of  Peoria, AZ 5 Rating:

05/15/2014

Allied Van Lines

The driver did not have good communitive social skils and one of my items was damaged. The driver looked very young which worried me but in the end hedid a good job. The driver did not communicate well and did not talk and was hard to talk to which is due to a lack of personal skills. The sales person did a great job and was spot on.

Betsey B  of  Goodyear, AZ 4.6 Rating:

05/01/2013

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