The outstanding quality of Allied's
service-from customer satisfaction to corporate relocation services-is something
we pride ourselves on as your moving company of choice. We provide our customers
with only the best quality service for their corporate relocation needs. Our ultimate
goal is to ensure that the quality service you receive exceeds your expectations.
A Corporate Relocation Company who Provides Results
The Allied Van Lines commitment to customer satisfaction goes beyond just talk.
It's measured in real results. The ultimate goal of "providing the highest quality
service available anywhere" comes alive through continuous improvement practices.
To improve front line quality practices, an independent third party performs a Quality
of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a
telephone survey with Allied customers within 72 hours of their move.
Customer responses to the 14-question survey are tabulated daily and posted online
for Allied agents. These results assist Allied and its agents in developing effective
recognition, training and operational practices. We don't just talk about quality-we
implement and improve it on a continual basis.
Quality of Service Audit
Allied's goal is to achieve sustained continuous improvement that yields an "excellent"
rating with customers for quality of service. In 1995, the goal for an "excellent"
rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement
initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.
Your Corporate Relocation Company Focused on Quality
Allied is not only committed to providing your with the best corporate relocation
services, outstanding customer service and qualified professionals throughout your
move. We are also dedicated to an overall quality moving experience. Our Quality
of Service Audit is utilized to measure our success in providing a quality corporate
relocation each and every time. When it's time for your business's next relocation,
Allied is your one-source for the "highest quality service available anywhere."