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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

Overall it was a very easy experience. We were moving half way across the country. I didn't worry. It was easy.

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Read more testimonials Wendy M of Wellington, FL
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

Their overall level of service was great. They were prompt, professional and timely. They fulfilled all our requests. They were also very courteous and this was important.

Aaron M  of  Nashville, TN 5 Rating:

05/06/2013

Allied Van Lines

The communication was good, the quote was exact, and the contractors on the delivery end were also good.

Janel A  of  Lenexa, KS 4.3 Rating:

11/25/2013

Allied Van Lines

Everything. Cost. Delivery. The movers came out and looked at my stuff. The whole overall experience.

Deborah S  of  South Lyon, MI 5 Rating:

07/28/2014

Allied Van Lines

The people were very respectful. The people we came in contact w/ were great. We had some special items that needed to be treated and handled with care. The crew did an excellent job with our stuff. I was treated with the utmost of respect from Allied.

Toby B  of  Richmond, VA 5 Rating:

11/03/2014

Allied Van Lines

I have used them twice and I like the overall the way things are handled. I have not finished unpacking yet.

Meagan B  of  Henderson, NV 5 Rating:

02/11/2013

Allied Van Lines

The communication was great. They informed me when they would come. They answered all of my questions. The driver was very communicative. They told me what was going to be packed.

William Z  of  Bryan, TX 5 Rating:

06/02/2014

Allied Van Lines

It seems like everyone really cared. They were there for me. The driver tried to make things as easy as possible for me.

Donna D  of  Winter Garden, FL 5 Rating:

12/17/2013

Allied Van Lines

I received everything when I was told I would. There was a lot to pack up and they managed to pull it off.

Conrad C  of  Elizabethtown, KY 4.7 Rating:

04/05/2013

Allied Van Lines

The professionalism of the crew influenced my rating. They told me exactly what would be done. They took the time to document all of my items. I was very impressed. There was a follow-up in the middle of the move.

Tim B  of  Atlanta, GA 5 Rating:

02/14/2014

Allied Van Lines

I was happy with the drivers being very courteous and informative also that they followed through with the pick up and the delivery of my house hold goods on the time table they gave me. I did a move with the Mayflower moving company and I would like to say the service I recieved on this move was much much better.

Paul B  of  Boulder, CO 5 Rating:

05/24/2013

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