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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."


The overall satisfaction. The driver should have called before they showed up but other than that everything was good.

Read more testimonials
Read more testimonials Vincent D of Charleston, SC
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689

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What our customers say

Allied Van Lines

That the movers handled their business and were very professional. The movers did break move one piece and we will be doing a claim on that.

Lenore B  of  Rockville, MD 4.7 Rating:


Allied Van Lines

I thought they did a very good job, my things showed up early, nothing's broken, and I was really impressed with everything. The delivery was earlier than expected.

Jennifer A  of  Alexandria, VA 4.9 Rating:


Allied Van Lines

The head driver was great and he did a very good job supervising the men who was working for him. I packed some stuff and they did the rest. I brought more clothes than I did furniture. The furniture they packaged themselves.

Karen C  of  Santa Rosa, CA 5 Rating:


Allied Van Lines

The overall experience influenced my rating. The crew was excellent, didn't hang around or take breaks. They worked their behinds off at maximum speed, as far as I can tell. The crew was above competent. They were excellent. They were just extremely helpful and did everything in a timely manner. They didn't talk, they just worked the whole time.

Sandra S  of  Katy, TX 5 Rating:


Allied Van Lines

The difficulty of our situation from the state, I felt like they did a good job at getting the job done, they were very helpful and appreciated. The guys that came were really great, they were courteous, and respectful.,

Pat M  of  Dallas, TX 5 Rating:


Allied Van Lines

The overall courtesy and professionalism that was displayed, along with the price. I have not found a small fridge that I have been looking for. It could be in a box in the garage.

John B  of  Springboro, OH 5 Rating:


Allied Van Lines

The professionalism of Allied. The people who unloaded the things from the truck to our home did a good job.

Ravi/Nasim S  of  San Francisco, CA 4.4 Rating:


Allied Van Lines

It was several things not just 1 particular thing. I had some issues with the driver but overall they did a good job.

Joan S  of  Sellersburg, IN 4.5 Rating:


Allied Van Lines

The scheduling took too long because they were busy. I did not receive the responses that I was looking for.

Dennis B  of  Provo, UT 4.6 Rating:


Allied Van Lines

The way the crew handled everything with the pick and the delivery. They were very professional & very pleasant to deal with.

Carol M  of  Longwood, FL 5 Rating:


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