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Quality of Service

quality service audit

The outstanding quality of Allied's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The Allied Van Lines commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure Allied's customer satisfaction. They conduct a telephone survey with Allied customers within 72 hours of their move.

Customer responses to the 14-question survey are tabulated daily and posted online for Allied agents. These results assist Allied and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis.

Quality of Service Audit

Allied's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 1995, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 1998 to 4.35 and again in 2001 to 4.40.

Your Corporate Relocation Company Focused on Quality

Allied is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, Allied is your one-source for the "highest quality service available anywhere."

WHAT OUR CUSTOMERS SAY...

One item was damaged - my picture frame. All of the photos were not placed in their proper box, other than that everything was fine.

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Read more testimonials John & Lisa M of Youngstown, OH
Allied Van Lines, Inc.
MC 15735 U.S. DOT No.076235
Texas intrastate moves are hauled under the authority of Allied Van Lines, Inc., TxDMV No 7143; Texas DMV Phone No. 1-888-368-4689
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What our customers say

Allied Van Lines

The fact that I have used them before, both times it was very easy. They took care of everything, it was really professional.

Matt & Dorcas S  of  Upland, CA 5 Rating:

08/05/2013

Allied Van Lines

The only problem I had was the driver didn't arrive at the promised time. And for delivery I had asked him to be at the delivery address at a certain time and he was in a hurry.

Prashanth A  of  Cheektowaga, NY 4.2 Rating:

11/26/2014

Allied Van Lines

This is the 3rd time I use the same coordinator; he is perfect just wonderful. This is my 2nd time using Allied they are great & I would use them again.

Valerie B  of  Houston, TX 5 Rating:

06/30/2014

Allied Van Lines

They came in and told us everything they were going to do before doing it. I was able to contact them and if I couldn't they would reach me. The driver was also helpful and nice. I don't know where my good lamp is but other than that everything is fine.

Tina & Michael M  of  Ellwood City, PA 5 Rating:

01/09/2014

Allied Van Lines

There was good communication. The driver was trustworthy. They showed up when they said they would. I would use Allied again.

Alyse S  of  Cranbury, NJ 4.8 Rating:

06/25/2014

Allied Van Lines

Allied gave us a quote over the phone. We tried to obtain this information from other companies and they would not do it. There were a few tub tops that were broken.

Nanci/Tony Y  of  Palm Desert, CA 5 Rating:

06/12/2014

Allied Van Lines

Everything happened that was supposed to. The delivery driver truck broke down but they called to tell me.

Sagori M  of  Boston, MA 4 Rating:

10/30/2014

Allied Van Lines

Overall, we were satis w/the communication that we got from them. They always called ahead to tell us when they were coming. They always came on time. They should be flexible about making deliveries. They did well in explaining everything. We have some damages. The movers have been wonderful. They did good job. They were very good in honoring my special requests. There was 1 coordination issue.

Patricia S  of  Ashburn, VA 4.8 Rating:

08/19/2013

Allied Van Lines

The whole experience was good. The person who did the estimate did a good job as well. We were informed throughout the process.

James F  of  Palm Beach Gardens, FL 5 Rating:

04/22/2013

Allied Van Lines

I was pleased with courtesy and the extra miles that Allied went for me. The driver and packers were very professional and helpful.

Joseph M  of  Orlando, FL 5 Rating:

01/07/2014

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