Usually when you move long distance, you’re given a window of about five days when your truck is likely to arrive. Think of this as your mover planning for the unexpected. Road construction, family emergencies, bad weather and natural disasters, like wildfires, can all lead to delays. We provide a delivery window to reduce the chances that you’re stuck waiting on your belongings.
Reducing the chances, however, does not mean eliminating them, especially during the busy summer moving season. Delays with one move can create delays for future moves, and if a scheduled driver becomes unavailable, that causes major problems with moves. When this happens, our routing teams will be working to find extra drivers, combine loads, and reshuffle routes in order to expedite deliveries. Sometimes they’re successful. Sometimes, particularly at the end of the summer, they’re not.
When this happens, the first thing to do is keep calm. We know this is difficult. Your entire life is on hold, and you don’t know when you’ll be able to get settled. Take the time to collect your thoughts and make a list of reasonable asks, such as compensation to purchase items, like plastic dishes or air mattresses, that will make your life a little more comfortable. It’s also a good idea to let the customer service team know how you would like to receive updates, and who we should contact. Finally, know that the customer service team will do their best to get you answers about when your belongings will be delivered. Please understand that sometimes, we don’t have any new information or can’t provide details one way or another.
As you plan your move, take the time to think about what you would do if there is a delay. Create a list of the things you must have, like phone chargers, medicines, and basic supplies. These items should be kept with you. Bring enough necessities to last four or five days beyond your delivery window. If there is a delay, you’ll appreciate having clean clothes, extra utensils, and other items.