If an item was damaged or went missing during your recent move, you’re probably feeling pretty anxious about getting a claim filed and your issue settled. We understand that it can be worrisome to face a long claims process, which is why we work hard to get things moving as quickly as possible.
Getting the Claims Process Started
Your first step should always be to submit a claim, which is how we get the ball rolling. The sooner you file, the sooner we can start to investigate your claim. This will always expedite the process, so don’t delay this step. (In fact, in some areas, there’s a 90-day limit on filing claims, so sooner is better.)
How quickly things move from there will also depend on how organized your own notes are. Ideally, all your items will have been documented by the driver and you’ll have copies of the paperwork in hand. You should leave damaged items untouched (don’t repair them and don’t throw them away!) and have proof of promised items not being delivered. You can also expedite the process by keeping your shipment, inventory, and item value information on hand.
Depending on where you live, the size of your shipment, the moving agent you contracted with, and the type of coverage you took out on your belongings, the claims process can last anywhere from a few days to several weeks. It’s impossible for us to predict an exact timeline, so we encourage you to be in regular contact with your claims agent to get updates and information specific to your case.
Delays and Denials
It’s also important that you understand the limitations of your moving coverage and our ability to fairly assess the situation. Although it’s never ideal, there are situations in which your claim will be denied.
If you are worried about your upcoming move, your best-case scenario is to keep meticulous records, take out additional coverage for any items you’re particularly concerned about, and stay on top of the claims process. The vast majority of our moves are completed successfully and without any kind of problems, and we’re working hard to make sure our track record stays that way.