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Moving Booklet: Your Rights and Responsibilities

by Jackie Heath on Jun 17, 2015
Moving Booklet: Your Rights and Responsibilities. If you’re planning on hiring a moving company to help you relocate, your first step should be to visit the Federal Motor Carrier Safety Administration for information on how to protect your move. Every moving company is required by law to provide you with a booklet that outlines your rights and responsibilities as consumer. This is required as protection against fraudulent movers and to ensure that you have resources available should you wish to lodge a complaint. The FMCSA website takes things one step further by providing a more comprehensive list of resources, websites, and guidelines for preventing fraud.

Moving Rights HandbookIf you’re planning on hiring a moving company to help you relocate, your first step should be to visit the Federal Motor Carrier Safety Administration for information on how to protect your move. Every moving company is required by law to provide you with a booklet that outlines your rights and responsibilities as consumer. This is required as protection against fraudulent movers and to ensure that you have resources available should you wish to lodge a complaint. The FMCSA website takes things one step further by providing a more comprehensive list of resources, websites, and guidelines for preventing fraud.

Information included on this website includes:

> How to Protect Yourself from Moving Fraud
> Red Flags to Look Out For
> Tips for Choosing a Reputable Mover
> Tips for a Successful Interstate Move
> Moving Checklist
> Understanding Valuation and Insurance Options
> Your Rights and Responsibilities When You Move
> Glossary of Terms
> Consumer Protection Regulations
> Complaint Hotline and Web Site
> Frequently Asked Questions
> Search for Contacts in Your State

This information is offered is in addition to more specific guidelines on things like settling disputes and shipment delivery options, which are discussed below.

Specific Moving Guidelines

If it’s your first time moving, moving companies can seem to operate on a complicated set of rules. From the various types of estimates and third-party insurance options to the actual process of charging you for your move, there’s a lot that goes into a move.

Making sense of all this can get overwhelming—especially if you’re also dealing with trying to sell a house, buy a new house, and uproot your entire family. Your rights and responsibilities booklet will cover all of the information you need to know from an unbiased federal overseeing organization, and includes a number you can call for further information. Learn things like:

> Estimates
> Mover’s Liability
> Loss and Damage Claims
> Required Paperwork
> Weight Tickets
> Storage on the Road
> Early/Late Delivery
> Resolving Disputes

As mentioned earlier, your moving company is legally required to provide you with a copy of this booklet before you sign any sort of agreement. However, if you’d like to educate yourself before you hire a moving company, the most up-to-date version of the Rights and Responsibilities booklet online can be accessed at http://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf. This PDF is downloadable so you can print out your own copy or save it to your desktop.

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