11/24/2008
SIRVA Relocation Ranks 2nd in Performance & Satisfaction Among Top 6 Largest Relocation Providers
CHICAGO (November 24, 2008)—According to the Trippel Survey & Research LLC Seventh Annual Relocation Managers Survey: Relocation Management Company Industry?, SIRVA Relocation LLC ranked second in overall performance and satisfaction among the industry’s top six largest relocation companies. The company achieved the highest scores among the six largest relocation providers in eight of the 24 areas surveyed, and it also placed as one of the top three providers in 22 out of 24 areas surveyed among the largest relocation providers. SIRVA Relocation LLC is a subsidiary of SIRVA Inc., a leading global relocation services provider.
“These results are a direct reflection of our steadfast commitment to providing our customers with unparalleled service and value every day,” said SIRVA Inc. Chief Executive Officer Wes Lucas. “Our goal is to be the most trusted and sought-after relocation services provider in the industry based on the work we do and solutions we offer. I am elated to see that customers are recognizing the value we bring to the table.”
Trippel Survey & Research conducted this survey—which launched September 12 and concluded October 1—with the goal of obtaining evaluations from corporate relocation managers regarding levels of satisfaction with firms in the relocation industry. More than 300 survey evaluations—representing 298 different relocation management companies—were received. The six largest relocation management companies in the survey accounted for nearly 75 percent of all evaluations returned.
Categories in which SIRVA Relocation achieved the top score included: Responsiveness and flexibility to your needs; Service recovery; Year-end tax reporting; Management reporting; Identifying trends and responding to them; Suggesting policy recommendations; Suggesting ways to reduce your costs; and Taking actions that control or lower direct real estate costs.
“Continued investments in our people enable us to foster and grow our client stewardship by becoming deeply vested in each client’s purpose, goals and successes,” said SIRVA Relocation President Debbie Balli. “We pride ourselves on our understanding of our clients, their people and their industries.”
In fact, despite the extremely difficult real estate and credit markets, SIRVA Relocation is continuing to earn even higher marks on the customer service front from clients and transferees. Earlier this year, the company set its 2008 performance target for transferee satisfaction at an average score of 4.25 out of 5.00, with 5.00 being the highest rating. Today, SIRVA Relocation is surpassing this goal with the upward trend continuing.
About SIRVA Inc.
SIRVA Inc. is a leading provider of relocation solutions to a well-established and diverse customer base around the world. The Company handles all aspects of relocation, including home purchase and home sale services, household goods moving, mortgage services, and home closing and settlement services. SIRVA conducts more than 300,000 relocations per year, transferring corporate and government employees in addition to individual consumers. SIRVA’s well-recognized brands include Allied, Allied International, Allied Pickfords, Allied Special Products, DJK Residential, Global, northAmerican, northAmerican International, SIRVA Mortgage, SIRVA Relocation and SIRVA Settlement. More information about SIRVA can be found on the Company’s Web site at www.sirva.com.
Press Contact
Jeremy Ahto
HSR Business to Business
312.595.0203
jahto@hsr.com
