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The whole experience was good. The person who did the estimate did a good job as well. We were informed throughout the process.
The attitude, the professionalism, the cost was fair and they would response right away to our quesitions.
I would recommend Allied because there was nothing major to complain about and everything was good overall.
Allied didn't unpack one of my dressers. I had a great sales experience but there was little communication. I had to do most of it myself instead of the coordinator. The team didn't unpack one of the dress drawer behind.
Overall, I was very impressed with the service I received. I feel that Allied's furniture condition code is too critical.
When they were loading our goods I asked them to stage things in the garage so they would not have to keep opening the door. They did not do that. The temperature in the house dropped 30 degrees. I timed them and they come in the house once every 10 minutes. I feel like this could have been avoided if they had staged things in the garage like I asked.
It seems like everyone really cared. They were there for me. The driver tried to make things as easy as possible for me.
Everything from the start to the finish everyone was courteous & professional. I gave a "4" on the packing part because there were 2 items that were broken by accident. The delivery was 30 minutes late but I still rate them a "5" because that is fine with me.
The move was really good including the packing and loading process and the survey process was nice as well.
I was extremely happy with the pickup end. I'm not quite as happy with the en of delivery. The time frame was 2 hours, they called and came two hours before the time they were supposed to come. They surprised us and it was a small inconvenience because we had to scramble to get there.
The care that the movers took and the communication was very good. I had a couple of items that I wanted to make sure that were packed with care.