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Everything was great except they lost one of our bags, the bag has been found now, and they are suppose to be shipping the bag out to me.
Friendliness, professionalism, and following through with what I requested most influenced my rating.
The driver did everything he said. Never complained. He had to unload my items off his truck to a trailer, because he couldn't turn down my block w/his truck. I was impressed w/him that day. He made sure I got my items. Even if it meant doing double work, when promised. I would give him a 6 on a 5 point scale.
My stuff reached the destination unbroken, and the coordinator was easy to work with. The driver arrived on time only after being forced to do so.
Overall, we were satis w/the communication that we got from them. They always called ahead to tell us when they were coming. They always came on time. They should be flexible about making deliveries. They did well in explaining everything. We have some damages. The movers have been wonderful. They did good job. They were very good in honoring my special requests. There was 1 coordination issue.
The overall courtesy and professionalism that was displayed, along with the price. I have not found a small fridge that I have been looking for. It could be in a box in the garage.
The attention to detail and the care of the workers, and their willingness to help is what influenced my rating.
I was impressed with the workers' thoroughness, friendliness, positive attitude and easiness to work with.
The communication. Just how careful the driver and packers were. They were considerate and they went the extra mile to care for our sentimental items
I know that things get damaged during moving and if the make good on replacing my things I will give them an eight and if they do not I will drop the rating down to a seven. Some of the things the packers pack were damaged.
The way things were handled from beginning to end. There were no scratched or damaged goods. The boxes were smashed, but luckily the contents were not.