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Combination of constant communication and being informed. They were very nice in following up and in their interactions.
They did a good job and the client coordinator was really friendly and overall I'm satisfied and everything showed up within the window promised.
All segments of the move were made extremely easy by personnel. My contact with the company was excellent. She was on top of everything and kept in perfect communication with me. They were efficient and they were as good as they could be. The driver was excellent and he was also very efficient to where I wanted special care taken.
They managed to put together everything and come up with the dates we needed in a short notice. It was a move that came about real quick and they were able to accommodate us. There was a little mix up with the furniture arriving earlier than it was supposed to. We were supposed to be there on the 10th of December but they showed up on the 9th of December.
Everything from the start to the finish everyone was courteous & professional. I gave a "4" on the packing part because there were 2 items that were broken by accident. The delivery was 30 minutes late but I still rate them a "5" because that is fine with me.
They did what they were supposed. Compass moving and storage didn't really communicate with me. I was in the dark. I would call leave messages, and didn't get a call back. Overall, I was satisfied.
The driver and crew did everything they said they were going to do. They took care of everything and they were very polite.
Not one item was broken, everything happened on time. Everybody was pleasant and friendly. They had to go up 3 flights of stairs and they responded well to that. What happened to the furniture that was storage in Miami.
There was nothing wrong other than communication. They did not let me know that they were not going to delivered on the promise date. They were late on the delivery by one day.
Every question that you just asked me is how good they are and I would definitely recommend them It is just the care and treatment that we received.
I think the people were really good. The people who packed up my house were really good. The movers were really good as well. The only tough thing was that the move was unforeseen. The hardest part of my move is that I did not have a timeframe for my delivery. I had a time window of 7 days for my delivery. This was stressful because I had to request for time off at work.