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The professionalism of how they packed every item. I like how they packed the furniture. It's better than my moving experiences in the past.
They did an overall good job, everyone was efficient. We had a situation with the top of the truck, it flew off. They did a good job of communicating with everyone.
There was constant communication w/ our rep Tripp and our driver and w/ us during the process. We felt they were open and honest and felt very comfortable the entire time. My driver's name was Ventura. He was absolutely fabulous. If I move again with Allied Van I would request him to be my driver.
Everyone was very professional and organized. I didn't have to worry because everyone did what they were supposed to do.
It was a seamless process. Everyone was friendly. The crew who loaded my goods in Cleveland was the same guys who did the unloading here. Overall, this was a good experience for me.
The only problem I had was the driver didn't arrive at the promised time. And for delivery I had asked him to be at the delivery address at a certain time and he was in a hurry.
They took care of my items during the packing process. They loaded the items quickly. They loaded on a Friday. I received the items on Monday.
The driver and the driver's assistant and the booking staff: which would be Tom and Lucilia, "Lucy" and a definite plus to the driver. If I ever move again, I would like it with him. The driver and his helper did most of the unloading at the location, as the helpers they had were not that good. The crew that helped load was good, but those unloading were not good at all.
Starting from the lady who gave us a bid & communication. No one informed me that the driver was coming on the 19th instead of the 20th. It turned out okay, but I was having carpets cleaned.
The professionalism most influenced my rating. It was the quality of service and they did what they said they were going to do.
The driver and the crew went above and beyond. It was hot and they had to go up steps. The whole move couldn't have been better.