It was the quality of the service. It was excellent on both sides, the driver was excellent. Both groups were a 5. I had fantastic service on both sides.
When the crew packed my items, there were some individuals who provided more care to my items than others.
Everyone involved was really professional. I was impressed with Kennedy, the driver, because he was communicative. He called the day before to verify the details that were agreed upon.
The reps coming out to the house, giving us estimates and courtesy of the individuals who helped influenced my rating. I had to call ALLIED for my delivery time. The pick up was but follow up with the delivery time was not so great.
The Warner Donaldson people were absolutely wonderful and it was great working with them. Miscommunication on who would uncrate, the driver was reluctant to do it until I called to see who would do it, but he was courteous and punctual
Everything was on time, very professional, my items was treated with care, and it was a reasonable price.
Everything the installers said they would do, they did. They gave me an estimate so that I would not have any surprises and that was the price I paid.
The communication influenced my rating. Another influence on my rating is that the staff members were very hardworking and caring. They were just fabulous.
I thought all the crew was very professional & polite. They said yes mam' & did it w/ out prob. They left me w/ heavy boxes on top of the little ones. I'm alone & had to get someone to help me to get them down.. it was difficult for me.
I have moved now 9 times in my career. This move has been maybe one of the top one or two so I would recommend Allied.